2014 - still an issue. I have very limited internet and can just manage an e-mail because of the area I live in. Registering is a pain but I can live with it. Steam is ok.
I called the live chat and again and again and again they've sent me a code and told me that I can now download it - I've smashed stuff up in my house but responded politely THAT I DON'T WANT TO DOWNLOAD IT - I PAID EXTRA FOR THE DISC AS I WANT TO LOAD IT OFF THE DISC. Oh, well you'll need a specialist to contact you in 10 days! Specialist? here's your code - you can download it from Origins now. I run next door and smash up their house, come back and, very politely explain that I WANT TO LOAD IT OFF THE DISC. 10 days later - and on and on.
I have today reported them to Trading Standards - they've sold a disc that cannot work. I urge you to report them to trading standards too. The more the merrier.
EA - shame on you - you've sold a disc that cannot be used - I'm pretty smart and I can't work it out, and even if there is a way hidden somewhere on this website, even the live help people didn't know about it.
I will look out of games that use origin or are made by EA and I will avoid. I wish I'd bought Skyrim (I since have, and it works straight away).
Utterly ridiculous. Last time I buy anything from EA games - how can it be right that a bought game simply does not work and EA are aware of the problem and fail to fix it for 3 years!
I also bought a physical copy of Mass Effect 3 and when I tried to install it, it would not allow me to because of the same reason as above - the product code is in use. But how can it be in use, when you were solving it a couple of years ago?
I'm just here to chime in that I'm in the exact same situation. Bought the Trilogy (since it appears they will never make a complete one with all DLC) and when to install it. Used the Activation Code when first installing ME1 and now at ME3 it's saying that I can't use that code and can't install from disc. Meaning I have to download it all. What a load of bull. It's 2015 man, how is this even still an issue?
2016, still have this problem. 7zip can't manually extract the files from the disc either. With metered internet I simply can't install and play this game. Pathetic
3/6/2016 AND IT'S STILL A PROBLEM.
I have the exact problem with Mass Effect 3
IF I WANTED TO DOWNLOAD THE GAME. I WOULDN'T F***** BOUGHT THE DISK !
FIX THIS S*** ALREADY !!!!!!
February 2017 - last edited February 2017
Lol, it is February of 2017 - i.e about 5 years passed, and NO ONE even tried to fix the issue, they are still "working on it"? Pathetic!
They shall stop selling Mass Effect 3 (Trilogy) until the issue is completely fixed, the issue is a breach of consumer rights.