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N7 collector's edition on Xbox One

by TheRoninPoet
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N7 collector's edition on Xbox One

[ Edited ]
★★★★ Novice
Won't let me download it which sucks. Had for 360. Says not available in your region. Help?
Message 1 of 12 (5,449 Views)

Accepted Solution

Re: N7 collector's edition on Xbox One

Community Manager

I see, thank you for the information. I'm not sure why you are affected by this issue, with most folks they seem to be able to use the game with BC as usual. 

I think your next step here would be to reach out to Xbox support, hopefully they can see why you're prevented from playing and get things running on your Xbox One. 

 

http://support.xbox.com/contact-us

 

 

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Message 8 of 12 (6,650 Views)

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Re: N7 collector's edition on Xbox One

Community Manager

@TheRoninPoet What region are you in? Are you on the same account/gamertag which has the game on 360?

 

Thanks. 

Message 2 of 12 (5,400 Views)

Re: N7 collector's edition on Xbox One

★★★★ Novice
America and yes i am on the same gamer tag
Message 3 of 12 (5,393 Views)

Re: N7 collector's edition on Xbox One

Community Manager

I see, thanks. Are you able to grab the game from the webpage here?

 

https://www.microsoft.com/en-IE/store/p/Mass-Effect%E2%84%A2-3/C040H652PD98

Message 4 of 12 (5,382 Views)

Re: N7 collector's edition on Xbox One

[ Edited ]
★★★★ Novice
No I am not it says the page was moved? It's not there
Message 5 of 12 (5,355 Views)

Re: N7 collector's edition on Xbox One

Community Manager

Hmm, can you try this one? Is it possible to attempt to get to it through a desktop browser rather than mobile?

 

https://www.microsoft.com/en-us/store/p/Mass-Effect%E2%84%A2-3/C040H652PD98

 

 

Message 6 of 12 (5,342 Views)

Re: N7 collector's edition on Xbox One

★★★★ Novice
I get the exact same thing. Even used my computer. Same.
Message 7 of 12 (5,332 Views)

Re: N7 collector's edition on Xbox One

Community Manager

I see, thank you for the information. I'm not sure why you are affected by this issue, with most folks they seem to be able to use the game with BC as usual. 

I think your next step here would be to reach out to Xbox support, hopefully they can see why you're prevented from playing and get things running on your Xbox One. 

 

http://support.xbox.com/contact-us

 

 

Message 8 of 12 (6,651 Views)

Re: N7 collector's edition on Xbox One

★★★★ Novice
I'm having the same issue.
I live in England and I want the Collectors Edition for the n7 pet, weapons, armour and casual wear, as well as the online stuff. I have most of the other Dlcs.. I went to xbox support but I had no luck
Message 9 of 12 (4,823 Views)

Re: N7 collector's edition on Xbox One

★★★★ Newbie
I preordered the game on 360, all my dlc is there except this. Really missing my Valkyrie. Why can’t I get this one? Has anyone figured this out yet?
Message 10 of 12 (4,115 Views)

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