This forum is a player to player help forum. You need official EA help advisors, so I suggest you go back or to official EA help and use the chat with advisor option. Forum option will bring you back here and no one here can do anything about your account.
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I am NOT an EA employee, I am just a simple gamer like most everyone else here volunteering my help to those who may can use it .....That means I have to pay for my games just like you, lol.
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