Mass Effect 3 won't Launch

[holger1405]

@Sanderwk23 

There is no specific ME3 error in your DxDiag as well but there are some system specific errors that could have an impact.

What update was that specifically that broke the game?

• Hit Windows key and X.
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes. > ENTER.
• If no errors were found reaped steps 1 & 2.
• Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
• The system will start validating soon. If it throws an error, please list it here.
• After it reaches 100%, hit Windows key and X again.
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. >ENTER.
• Post the message you receive at the end of the processes here.

[TheBeanBurrito2]

I tried the application file in that folder and it just brought up the origins launcher again. I purchased the game on steam.

[holger1405 · Accepted solution]

@TheBeanBurrito2 

OK, try this:

• Make sure Origin and Steam are closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
• Move the "License" folder to your desktop.
• Test.

[Sanderwk23]

In the settings menu of my computer I accessed the update history and if I understand it correctly, the latest Windows update is Windows 10, version 2004.

I tried the first two steps of your instructions multiple times, but it did not show any error messages.

This is the code that showed:

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Checkhealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.329

Image Version: 10.0.19041.450

No component store corruption detected.
The operation completed successfully.
PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.329

Image Version: 10.0.19041.450

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

And in another window I ran this:

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\WINDOWS\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

[holger1405]

@Sanderwk23 

OK, then continue with what I wrote in post #13.

[DeathXMetal92]

Hello again,

I did as you requested (moved folders onto desktop) and launched the game. Still, the game does nothing, Origin opens then closes, no game starts and still, no errors or crash reports. Both Origin and Steam are closed and their cloud save data have been turned off. Every time I launch ME3, origin opens and closes twice, and when I re open Steam, it still gives the option "Play" game, instead of "Stop" which would usually indicate the game is running. I will not give up on this, I enjoy this game too much to let a simple computer * up ruin it for me, but I am slowly running out of options. Please, if you could continue to offer any additional support, I would appreciate it.

EDIT: I tried your other suggestion from POST 13, moving  the LICENSE folder to desktop, and still getting the same results, Origin opens and closes twice, no errors or crashes.

[holger1405]

@DeathXMetal92 

OK, delete the "License" folder on your Desktop (To Trash, not permanently)

Delete the entire "Electronic Arts" folder under %ProgramData% (To Trash, not permanently)

> Test. (Run the game from Steam.)

[DeathXMetal92]

Thanks for replying back quickly. I moved said folders to Trash, and launched from Steam, no changes. It says Stop for maybe a couple seconds, then pops back up to Play before the Origin windows pop up and close. 

[Sanderwk23]

It works now!

Thank you very much for taking the time to help me.  

[holger1405]

@Sanderwk23 

You are welcome!

Just to make sure, the moving of the licence folder made the game work?