August 2014
Having this problem as well. Got straight on to this site after my points didn't work and was told my case would be "escalated". 6 days later with no reply I again came back here for a live chat with an EA employee. They gave me a complete refund which was good in one way but bad in the sense that I got refunded in Bioware points which I can only use in ME3...so I'm right back to where I started. I WANT to spend my money on this game but they're not letting me. It's not very EA-like.
The most annoying part is that after the refund I asked what the ETA was for a fix and I was told to come to this thread which I then discovered is marked "solved" even though there obviously isn't a solution. I think I'll be a lot more cautious about spending any money on Bioware or Origin in general in the future...
August 2014
Well this is brilliant....
The support and chat system are offline.... haha! So can;t ask for a refund yet....
January 2016
I decided to treat myself to some Bioware points tonight to spend on big packs. In-game, it suddenly won't let me use them! What?
April 2017
I am having this same issue. I have 1680 points, but am unable to spend them in-game multiplayer on packs.