Mass Effect 3 gone from Origin's library

[JPMartinsF]

So... I bought Mass Effect 3 N7 Digital Deluxe Edition a while ago and installed it with the DLCs and everything, however I decided to play the entire trilogy before played the third game. Now the game doesn't appear on my Origin library anymore although it appears installed on my computer. Ok, I thought, I can still play it without Origin, but when I open the game is asks me for the serial code and when I put it, Origin says it's already used, what do I do now?

[1ago · Accepted solution]

Then you'll have to contact official EA support: https://help.ea.com/

[ANGRY_MALICE]

I doubt this will help, but... In Origin, upper left corner - Origin/Reload My Games. Maybe that option is there for a reason..

[JPMartinsF]

Already did that, the game still doesn't appears --'

[1ago]

Are you sure you logged in with the same credentials (email / password) you used when you first installed Origin and the ME3 Digital Deluxe Edition?

Other than that we cannot help you in account related issues, only official EA support can: https://help.ea.com/ You might have to switch your country to United States at the bottom of the page for all contact options to be available.

[JPMartinsF]

I'm sure I'm logged in with the same credencials that I used to buy the game, when I look at my order history, I can see the game, the Mass Effect 1 and Dragon Age: Origins that I bought together with it.

[1ago]

Even if you switch to "show all games" or "show hidden games" in Origin? That's the only remaining thing I can think of. But I'm afraid you'll have to speak to a game advisor as linked above.

[JPMartinsF]

Yeah, it still doesn't appears, but the main problem is that when I open it outside Origin, Origin opens and asks for the Serial and when I put it it says it's already been used 

[1ago · Accepted solution]

Then you'll have to contact official EA support: https://help.ea.com/

[duendemago]

Which solution did you get...i have the same problem!!