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Re: Mass Effect 3 Hangs/crashes on load screen PS3

by methanemax
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Original Post

Mass Effect 3 Hangs/crashes on load screen PS3

★★★★ Newbie

I just downloaded the last patch as well as the Citadel DLC. My PS3 is suddenly crashing at load screens. It doesn't matter if the load screen is to go to another level, a new mission, etc. As soon as the game goes to the loading screen - it just hangs and I have to quit out of the game. I have tried loading multimple game saves from different careers and the issue persists. I have cleaned up my saves, deleted unnecessary files, etc. Anyone else have this issue or have ideas on what it could be?

Message 1 of 8 (7,683 Views)

Re: Mass Effect 3 Hangs/crashes on load screen PS3

★★★★ Novice

I'm having the exact same problem.  I, too, would like a solution to this.

Message 2 of 8 (7,643 Views)

Re: Mass Effect 3 Hangs/crashes on load screen PS3

★★★★ Newbie

started a new character and having the same problem

Message 3 of 8 (7,635 Views)

Re: Mass Effect 3 Hangs/crashes on load screen PS3

★★★★ Novice

Just to list what I've tried:  Re-loading saved games, restarting the mission, restarting the career, pressing the PS button during the load screens, deleted old saves, and uninstalled and re-installed all of the game data and DLC's from the Game Data Utility menu.

 

The game still crashes (either freezes at the load screen or goes to a black screen) at the same spot (which is the elevetor to the hospital or the Embassy as soon as you reach the Citadel for the first time after the Mars mission.).

Message 4 of 8 (7,630 Views)
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Re: Mass Effect 3 Hangs/crashes on load screen PS3

★★★★ Novice

I spoke to EA and here are the steps they told me to take.  Keep in mind that this is after doing the uninstall/reinstall game data process (takes about an hour, depending on internet speed).  If you want to know how to do that too, let me know.

 

Doing these steps solved my problem, hope it works for you.

 

Disable the media server connection. 

1. Navigate to the Settings section of the main menu.
2. Select Network Settings.
3. Select Media Server Connection.
4. Select Disable.
5. Restart the console.

Delete the temp files on your console.

1. From the Cross Media Bar (PS3 Main Menu), locate the internet browser.
2. Once there, select the Internet Browser with "X"
3. From the internet browser, press the Triangle button to reach the options menu.
4. This menu will have multiple options. Please navigate to the "Tools" section.
5. In the "Tools" section, there are a few items available for deletion near the bottom of this list. All of these options can be deleted without any negative consequences.
6. Please see the "Tool" section here and delete the items below.

• Cookies
• Search History
• Cache
• Authentication Information

7. Power cycle the PS3 console.

 

Good luck.

Message 5 of 8 (7,625 Views)

Re: Mass Effect 3 Hangs/crashes on load screen PS3

★★★★ Novice

"5. Restart the console." I might need clarification.

Message 6 of 8 (2,261 Views)

Re: Mass Effect 3 Hangs/crashes on load screen PS3

★★★ Newbie
I CANT FIND THE INTERNET BROWSER WITH ''X''.

Message 7 of 8 (648 Views)

Re: Mass Effect 3 Hangs/crashes on load screen PS3

★★★ Newbie

your probably no longer playing but he meant find the internet browser on your ps3 an hit x to enter 

Message 8 of 8 (432 Views)

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