Gamertag / PSN ID and EA Origin account / BSN account - Connection & Changes

[EA_Spectre]

Hi everyone,

Here some useful information about your Gamertag / PSN ID and your EA Origin account.

The first thing you need to know is that you BioWare Social Network account is an EA Origin account.

You can always see which Gamertags / PSN IDs are linked to your account on https://profile.ea.com - My Account.

Your Gamertag/PSN ID and EA Account should be correctly linked when you first access an EA game online. However, if the email address for your Gamertag/PSN ID is different than the address for your Origin account, you will require assistance to properly link them. This can be done by contacting an EA Game Advisor. Please include your Gamertag/PSN ID and the e-mail address for your EA account.

You may be having trouble importing your XBox Live Gamertag or Playstation Network info if it is linked to an account other than your main EA account. To recover or make changes to your XBox Live Gamertag or PSN ID, be sure to contact a game advisor.

You need to log in with your Origin account and then choose Product = Origin, Issue Type = Account Management, and Platform = PC to see the contact options.

[EA_Spectre]

How to contact an EA Game Advisor

Go to www.help.ea.com and log in at the upper right-hand side:

Now follow >> this link << which should bring you to a page that looks similar to this (please note that the contact options may very by time and your country of origin - in addition to chat and email you will often have an option to call a Game Advisor or even a call back button):

If that does not work for you, go to https://help.ea.com/contact-us/ask and choose Product, Issue Type and Platform according to the screenshot above.

I chose "Origin" as product as this issue has nothing to do with a certain game. It is all about linking your Gamertag or PSN ID to your Origin account.

The fastest way to get help are the chat or phone lines. Please make sure to tell the Game Advisor that your Origin account is already linked to a different Gamertag or PSN ID and / or that the email in your Xbox or PS3 account is different from the email in your Origin account.

Please note that you may also have to answer certain security questions in order to verify that the Origin account is really your Origin account.