Game won't launch (Win 10)

by RandomyGuy96
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Game won't launch (Win 10)

★★★★ Novice

Whenever I click the "play" button, my screen blinks and then... nothing. The game doesn't launch. My friends see me as being in-game, but I checked the task master and the game's not running anywhere. I've never had this problem in the past, including with this same operating system, and am baffled as to what's causing it. Any ideas?

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Accepted Solution

Betreff: Game won't launch (Win 10)

@RandomyGuy96 

 

Is there a "Mass Effect 3" folder under "Documents\BioWare"?

If so move it to your desktop > Test. (If not please tell us)

 

 

If that don't helps, please look at this guide. to preform a clean uninstall of Origin.

  • Scroll down to "How to uninstall the Origin client the hard way"
  • Follow the instructions to the letter. 
  • reboot.
  • Download this version of the "OriginSetup.exe"
  • Run the installer as Administrator (Right click the "OriginSetup.exe" > Run as an Administrator)
  • Reboot.
  • Disable your virus scanner.
  • Run Origin as Administrator. (Right click the Origin shortcut on the desktop > Run as an Administrator.)
  • Look if the "Repair" option is back.
  • If not, close Origin completely > delete the "MassEffect3.exe" (>drive<:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries\Win32"
  • Run Origin as Administrator > select Mass Effect 3 > click on "Download".
  • Let the installation finish > Test.
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

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Betreff: Game won't launch (Win 10)

@RandomyGuy96 

 

Please create a DxDiag in text file format and post it with your next reply.

If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

 Perf.png

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 2 of 10 (1,273 Views)

Betreff: Game won't launch (Win 10)

[ Edited ]
★★★★ Novice

@Holger1405 

Here.

Message 3 of 10 (1,262 Views)

Betreff: Game won't launch (Win 10)

[ Edited ]

@RandomyGuy96 

 

Looks overall good, but no ME3 errors. Pleas look in the reliability monitor if you can find errors there. 

 

There are a few Windows update errors in the DxDiag, make sure that Windows is fully updated.

 

There are a lot of Crysis.exe errors related to "MSVCR80.dll". This DLL is part of the VC++ 2005 runtime, you might want to reinstall that.

[Link] [Link]

 

For ME3: (If one step don't works, go to the next)
Try to repair the game. (in Origin > Game Library > Right click ME3 > Repair) > Test

Disable Origin in Game > Test.

If that don't works, look at this post  > Preform the operations > Test.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 4 of 10 (1,253 Views)

Betreff: Game won't launch (Win 10)

★★★★ Novice

@Holger1405 

I downloaded the VC++ 2005 link, didn't fix my issue with Crysis tho.

https://answers.ea.com/t5/Crysis-Games/Crysis-1-Crashes-on-Save-Load/m-p/7747226#M18584

 

For ME3:

Disabling Origin in-game didn't do anything.

There is no option to "repair".

The steps in the previous thread didn't work (I actually tried that first before I asked). Any other ideas?

Message 5 of 10 (1,241 Views)

Betreff: Game won't launch (Win 10)

@RandomyGuy96 

 

OK, that there is no repair option is strange.

 

What is your Origin version number?

 

Please upload the "Client_Log.txt" (C:\ProgramData\Origin\Logs) and the "InstallLog.txt". (>drive<:\Program Files (x86)\Origin Games\Mass Effect 3\__Installer)
(The InstallLog.txt might be to big for a upload, if so copy the last 1000 entries or so to a new text file and load that up.)

 

Then check the Winnows system files: 

 

  • Hit Windows key and X.
  • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered.
  • Inside the PowerShell or CMD, enter “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes. > ENTER.
  • The system will start validating soon. If it throws an error, please list it here.
  • After it reaches 100%, hit Windows key and X again.
  • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
  • Inside the PowerShell or CMD, enter “sfc /scannow” without quotes. > ENTER.
  • Post the message you receive at the end of the processes here.
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 6 of 10 (1,211 Views)

Betreff: Game won't launch (Win 10)

★★★★ Novice

@Holger1405 

Here's Client_Log.txt and the PowerShell image.

 

"InstallLog.txt" doesn't appear to be at that location. I can't find it.

 

 

Message 7 of 10 (1,203 Views)

Betreff: Game won't launch (Win 10)

@RandomyGuy96 

 

Is there a "Mass Effect 3" folder under "Documents\BioWare"?

If so move it to your desktop > Test. (If not please tell us)

 

 

If that don't helps, please look at this guide. to preform a clean uninstall of Origin.

  • Scroll down to "How to uninstall the Origin client the hard way"
  • Follow the instructions to the letter. 
  • reboot.
  • Download this version of the "OriginSetup.exe"
  • Run the installer as Administrator (Right click the "OriginSetup.exe" > Run as an Administrator)
  • Reboot.
  • Disable your virus scanner.
  • Run Origin as Administrator. (Right click the Origin shortcut on the desktop > Run as an Administrator.)
  • Look if the "Repair" option is back.
  • If not, close Origin completely > delete the "MassEffect3.exe" (>drive<:\Program Files (x86)\Origin Games\Mass Effect 3\Binaries\Win32"
  • Run Origin as Administrator > select Mass Effect 3 > click on "Download".
  • Let the installation finish > Test.
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 8 of 10 (1,190 Views)

Betreff: Game won't launch (Win 10)

★★★★ Novice

The long way of removing and reinstalling the Origin client worked. I hit repair, and now ME3 actually launches. Thank you so much!

 

Now if only there were as easy a fix for Crysis...

Message 9 of 10 (1,179 Views)

Betreff: Game won't launch (Win 10)

@RandomyGuy96 

 

Good to hear! 

 


RandomyGuy96  schrieb:

The long way of removing and reinstalling the Origin client worked. I hit repair, and now ME3 actually launches. Thank you so much!

 

Now if only there were as easy a fix for Crysis...


I almost forgot about that one. Wink

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 10 of 10 (1,160 Views)