February 2018 - last edited February 2018 by holger1405
Same problem. Only more so. The achievement can be seen in Origin online. There are two for From the Ashes in my Origin.
Also the Exodus cluster can be visited ingame but I can't land on Eden Prime. Only "Leave Orbit". Even though the description says
Cerberus is attacking the planet.
The e-mail that is supposed to start the quest, never shows up on Shepherd's Private Terminal on the Normandy. So I can't start the questline.
I've tried clearing out the Origin folder in ProgramData three times and repaired the game just as many.
I even deleted my old saves just in case they were messing up the quest.
Still the DLC just dosen't work.
February 2018
I moved your post to a separate thread because your issue is different from the problem in the original thread.
Go to your ">drive<:\Program Files (x86)\Origin Games\Mass Effect 3\BIOGame\DLC" folder and see if there is a folder named "DLC_HEN_PR".