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Can't launch game Windows 10 no error message

by Speedyhugh
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Can't launch game Windows 10 no error message

★★★★ Novice

I bought Mass Effect 3 on Origin, but can't seem to play it. Every time I click on the orange play button, the menu disappears.. and nothing happens. The menu reappears with no error message. I've tried repairing, running as admin, clearing origin cache, using ccleaner, uninstall/reinstalling the game, restarting and reinstalling origin, changing compatibility mode to windows 7, run the app through the game files, and every common fix with no success.  

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Re: Can't launch game Windows 10 no error message

[ Edited ]
★★★★ Novice

Update: I've tried it and that didn't work. But I found similar cases to my problem and fixed it! I replaced the EACore.dll and awc.dll folder with another version and it works now. Thanks for the suggestion.

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Re: Can't launch game Windows 10 no error message

Community Manager

Hey @Speedyhugh

 

Have you also tried to disable/add ME3 as an exception to any antivirus software that you have installed on your PC? This article might be helpful to you.

 

I'd also recommend to do a clean boot.

 

Thanks!

/Ataashi

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Re: Can't launch game Windows 10 no error message

[ Edited ]
Hero

I agree that a clean boot might help you find the cause of the problem. Some background processes don't play along with EA's games, especially software by Razer. Antivirus programs are also known to cause issues with certain Origin games. As far as I know, Mass Effect 3 wasn't one of them, but who knows what Avast and AVG have been up to when I wasn't looking. Try to launch the game with antivirus disabled.



I don't work for EA.

Message 3 of 4 (366 Views)

Re: Can't launch game Windows 10 no error message

[ Edited ]
★★★★ Novice

Update: I've tried it and that didn't work. But I found similar cases to my problem and fixed it! I replaced the EACore.dll and awc.dll folder with another version and it works now. Thanks for the suggestion.

Message 4 of 4 (337 Views)

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