Can't Download "From Ashes" DLC

by JakeMun
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Original Post

Can't Download "From Ashes" DLC

[ Edited ]
★★★ Novice

Every piece of DLC downloads without any problems. It's just "From Ashes" that doesn't work.

 

It has a different download button to everything else. The others say "Download", From Ashes says "Download Now".

 

Clicking the "Download Now" button does nothing. It enters its active state (i.e. it moves down slightly), but that's it.

 

EDIT 1: Uninstalled everything, reinstalled the base game. It now says that I have to activate the DLC using the product code. I don't have one. I bought it digitally on Origin

 

EDIT 2: Did a bit of investigating. I purchased the Digital Deluxe Edition upgrade on 2015-07-14 (this includes From Ashes DLC). Looking at my achievements, I've previously activated, installed and played From Ashes. The activation screen says that From Ashes is an "Unidentified Game".

 

EDIT 3: Downloaded the Collector's Edition Materials (obtained through EA Access) and the "Download" button switched back to "Download Now," same behaviour as described initially: click it, nothing happens.

Message 1 of 27 (8,236 Views)

Re: Can't Download "From Ashes" DLC

@JakeMun

 

Close Origin.

Look if there is a "DLC_HEN_PR" folder inside your ">drive<:\Program Files (x86)\Origin Games\Mass Effect 3\BIOGame\DLC" folder. If yes move it from the folder and try again.

 

Do you have "The Final Hours Of Mass Effect 3" installed"?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 2 of 27 (8,193 Views)
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Re: Can't Download "From Ashes" DLC

★★★ Novice

@Holger1405

 

Thanks for the reply.

 

There is no DLC_HEN_PR folder in BIOGame\DLC

 

I don't have "The Final Hours Of Mass Effect 3" installed.

Message 3 of 27 (8,180 Views)
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Re: Can't Download "From Ashes" DLC

[ Edited ]

@JakeMun

 

In Origin menu left top corner > Application settings > installs and Saves > On your computer > check that "Game library location" matches the installation folder of your games. (>drive<:\Program Files (x86)\Origin Games)

 

If it does clear your Origin cache.

All settings in Origin (only in Origin not in the games) are back to default settings after this.)

- close Origin completely. (right click on the Origin symbol in the task bar > close)


- Press the Windows key and "R" at the same time.


- Type or copy  "%ProgramData%/Origin" (without quotes) > hit ENTER


- Delete all the files and folders in the Origin folder, except for the "LocalContent" folder. (The "LocalContent" folder must remain untouched.)


- Press the Windows key and "R" at the same time.


- Type or copy "%AppData%" (without quotes)  > hit ENTER


- Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder


- Delate the "Origin"  folder inside the "Roaming" folder


- In the address bar of your Windows explorer click on the word "AppData".


- Open the "Local" folder


- Delate the "Origin"  folder inside the  "Local" folder


- Restart your PC. > test

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 4 of 27 (8,173 Views)

Re: Can't Download "From Ashes" DLC

★★★ Novice

Hi,

 

I deleted ProgramData and Local/Roaming AppData as instructed

Clicking the Download button on From Ashes now spawns a popup window, saying "To play Unidentified Game, you must first activate it on your EA account."

Message 5 of 27 (8,158 Views)
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Re: Can't Download "From Ashes" DLC

[ Edited ]

@JakeMun

 

Origin is online?

Did you starter the main game once and logged on to the ME3 servers?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 6 of 27 (8,152 Views)
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Re: Can't Download "From Ashes" DLC

★★★ Novice

Yes to both

Message 7 of 27 (8,134 Views)
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Re: Can't Download "From Ashes" DLC

@JakeMun

 

Please search your entire PC for a "DLC_HEN_PR" folder.

 

Furthermore,  you should contact EA directly. (If you are not from the US change the country in the top right corner.) so that the support can verify your account and your content.

 

Please report back after that.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 8 of 27 (8,130 Views)

Re: Can't Download "From Ashes" DLC

[ Edited ]
★★★ Novice

There is no "DLC_HEN_PR" folder anywhere on my pc.

 

I tried contacting EA directly via the chat. It said there was a five minute wait to be connected, I waited 25 minutes and still wasn't connected.

 

I also found some old posts on the Bioware forums from way back in 2012 with users reporting the same problem and no resolution.

 

>deleted<

 

Thanks for all your help (sincerely).

Message 9 of 27 (8,091 Views)

Re: Can't Download "From Ashes" DLC

@JakeMun

 

You are welcome, but I had to edit the "solution".

Sorry about that.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 10 of 27 (8,080 Views)
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