2013-03-09 01:28 AM - edited 2013-03-09 01:30 AM
Hello,
I just tried to buy bioware points to purchase the Citadel DLC. My transaction did not go through, but I was charged a dollar anyway.
What happened and how do I get my dollar back?
I tried to make this purchase via the Origin software.
2013-03-09 01:35 AM
In many online services (and gas stations), a transaction of one dollar is charged and then refunded, to ensure that the card used is genuine or has a balance of some sort on it.
If it is not refunded within the day, I would contact EA.
Answer your problem? Hit resolved!
2013-03-09 01:38 AM
I'll wait for a day before I consider it resolved. mileytongue:
It's odd that the $1 charge worked even though I was unable to buy points for Citadel.
2013-03-09 06:59 AM
It's a preauthorization that will disappear at some point determined by your bank, EA has no control what-so-ever over how long it will be on your account.
2013-03-12 07:50 PM - edited 2013-03-12 07:59 PM
Alrighty, so there's still no return of the dollar on my card. It's been 5 days. This is a gift card and it's highly annoying that they did this while all I was trying to do was buy Bioware points.
So this wasn't a transaction with a bank. This was EA pulling a dollar out of my credit gift card and not putting it right back. How exactly does EA have not control over when EA puts it back?
2013-03-12 10:08 PM
@Zerfidius wrote:
So this wasn't a transaction with a bank. This was EA pulling a dollar out of my credit gift card and not putting it right back. How exactly does EA have not control over when EA puts it back?
Yes it IS still handled by a bank (read the small print on the back of the card) and the amount of time the transaction remains is determined by that bank.
I have a gift card here...lets take a look at the back of the card...handled by Metabank. Now lets look at the Terms and Conditions of the Visa Gift Card I have...Authorization Holds last "for up to ten (10) days".
August 2014
Did you ever recieve the money back??
December 2014
I didn't receive my money BACK, I lost 5.50 CAD
what should I do? the transaction falled and I lost my money?
December 2014
I tried 5 times because It does'nt work and then I checked my bank account and I saw that I lost 5.50....
December 2014