September 2019
Mass Effect 2 can't launch new game cause unauthorized dlc, dlc I don't recall even obtaining. and the Cerberus thing can't contact the internet to authorize the dlc
Solved! Go to Solution.
September 2019
turns out after changing my password again it finally worked
September 2019
@randalllinux I've moved your post to the Mass Effect 2 forum.
September 2019
Which DLC is that?
Do you use special characters in your Email or your username?
Are you on a public (university) network?
Restart your router in this way:
Pull the power plug > wait 5 minutes > return the power plug
If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)
Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.
This ports must be open on your Router:
Origin Ports
TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900
Clearing your DNS cache. or testing a google DNS could also help.
If that not helps here is a EA connection troubleshooting guide.
September 2019
turns out after changing my password again it finally worked
September 2019
Good to hear. Have fun gaming!