Help us improve Answers HQ! Take Survey No, Thanks

Re: Unable to purchase Overlord DLC Xbox

by ShadowR300
Reply

Original Post

Re: Unable to purchase Overlord DLC Xbox

★★★★ Novice

EA support or MS support?

Message 91 of 129 (1,155 Views)

Re: Unable to purchase Overlord DLC Xbox

[ Edited ]
★★★★ Novice

Maybe we'll get better results if we call child support.

Message 92 of 129 (1,090 Views)

Re: Unable to purchase Overlord DLC Xbox

★★★★ Novice

Wasn't contacted today if I don't get a call tomorrow I'll try again. This will not get the better of me.

Message 93 of 129 (1,057 Views)

Re: Unable to purchase Overlord DLC Xbox

★★★★ Novice

Ok we are waiting 😉

Message 94 of 129 (1,050 Views)
Highlighted

Re: Unable to purchase Overlord DLC Xbox

★★★★ Novice

This is lame...

 

They keep giving us dates and nothing happens here. Xbox Ambassadors keep telling us that Xbox lost the license, that they get it back for other dlcs but not Overlord. What's the reason anyway? EA trying to keep it off Microsoft or something? Does Overlord even work on other platform?

Message 95 of 129 (729 Views)

Re: Unable to purchase Overlord DLC Xbox

★★★★ Novice

Here's a transcript of one of my calls to EA's Hep Center. I made others to xbox support previously.

Message 96 of 129 (606 Views)

Re: Unable to purchase Overlord DLC Xbox

★★★★ Novice

Basically he wanted to push this issue away as fast as he could. 

 

I think EA rep did not even bother to understand the issue. Just saw Xbox purchase and close the case.

Message 97 of 129 (593 Views)

Re: Unable to purchase Overlord DLC Xbox

[ Edited ]
★★★★ Novice

Have still had no info and no update from any of the support team on this issue after two months from originally posting this . 

Message 98 of 129 (319 Views)

Re: Unable to purchase Overlord DLC Xbox

★★★★ Novice

I may have a solution; after long backs and forths between Microsoft and EA’s tech supports... I have definitely debunked that it’s EA’s fault. They don’t have control over what’s on the Microsoft store and the EA tech support agent even told me that they shouldn’t even have it up on the store if its not purchasable. So this if all definitely on Microsoft. So the solution? Let’s make more noise. I’m about to start a forum post on Microsoft’s support forums and if everyone on this post can take the time to add to it and reply; maybe we can make this a real issue that needs looking into! 

 

Will be posting the link shortly :D

Message 99 of 129 (302 Views)

Re: Unable to purchase Overlord DLC Xbox

★★★★ Novice

I dont understand that and what EA needs to do to fix it?

 

Remember to tweet them with #FixOverlordPack

 

 

Message 100 of 129 (290 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help