No audio in Mass Effect 2

[Lindsay107]

I recently purchased Mass Effect 2 and the DLC bundle on Origin. When I started up the game I got a message saying "Your hardware appears to be unsupported. The game will continue but you may experience reduced performance or instability." I went ahead and started the game but there wasn't any audio. I checked the volume mixer on my laptop and it shows audio is on for the game but I'm getting no sound when I try and play. The opening cutscene of the game was oddly sped up too. I've tried running the game as an administrator, and uninstalling and reinstalling the game but nothing works.

I have a MSI laptop with Windows 10. The processor is Intel(R) Core (TM) i7-6700HQ CPU @ 2.60GHz. I also have nvidia GTX960M. 

I'm not super tech savvy so I've run out of ideas on how to fix the issue. Any help would be greatly appreciated. 

[holger1405 · Accepted solution]

@Lindsay107

The error message is gone?

Try this:
Right click the Speaker symbol in the task bar > Troubleshot sound problems.

If this don't works:

• Press the windows key > Write "Sound" > Click on "Sound" in the search results.
• Click on your standard sound device > Properties > Enhancements.
• Look if "Disable all enhancements" is checked.
• If yes, uncheck it > OK > test.

[holger1405]

@Lindsay107

Please create a DxDiag in text file format and post it with your next reply. You can do that  with the "Choose file" button at the bottom right corner of the reply window. 

[Lindsay107]

Okay I attached the DXDiag in text file format. 

[holger1405]

@Lindsay107

Make sure that your games run on the NVIDIA GPU and not on the Intel GPU.

• Open the NVIDIA Control Panel > 3D Settings > Manage 3D Settings.
• Go to the ab "Program Settings" Tab > Search for "Mass Effect 2" in the first drop down menu.
• Go to: "Select the preferred graphics processor for this program" > Select the GTX 960M > Apply.

If that works the "Your hardware appears to be unsupported" notification should be gone. 

If Audio is still not there, just let us know.

[Lindsay107]

@holger1405 I made sure that my games are running on NVIDIA GPU. I went to the NVIDIA control panel and made sure ME2 is running on NVIDIA GPU. Still no audio though. 

[holger1405 · Accepted solution]

@Lindsay107

The error message is gone?

Try this:
Right click the Speaker symbol in the task bar > Troubleshot sound problems.

If this don't works:

• Press the windows key > Write "Sound" > Click on "Sound" in the search results.
• Click on your standard sound device > Properties > Enhancements.
• Look if "Disable all enhancements" is checked.
• If yes, uncheck it > OK > test.

[borasraven]

been wrestling with this same issue for the last 4 hours THIS FIXED IT IN A SINGLE CLICK!!! tyvm!!