Need Info from players. (ME2 crashing/not starting after importing ME1 save)

biowareqa · ‎2012-12-17

I've come across several threads of people saying that after importing their ME1 save into ME2, ME2 is not starting or automatically crashes. I'm trying to gather some information on this issue.

The following is the information I need.

Is ME1 and 2 from Trilogy?

What system are you playing on?

(If PC) What OS are you using?

Brunno-PT · ‎2012-12-19

Hi there

I'm on PS3. I've played ME2 (Region 1 disc version) then played ME3 (Region 2 disc version) and was able to import my ME2 character.

A few days ago I bought ME1 on the PSN Store (Region 2 PSN store - Portugal, to be more accurate), went through it all but now I can't import that character. When I boot up ME2's disc, even with patch 1.04, it doesn't show any character to be imported.

I tried uninstalling and reinstalling the patch and DLC content but to no avail. I was so hyped up to replay the whole trilogy with my Shepard and now I can't.

Is anyone having a similar issue on the PS3?

MASSIV_SLANG · ‎2012-12-20

Hello,

I am having the same problem a lot of players are having. My ME2 won't even start the first time, though. I'm thinking the game tries to import the ME1 savegames on its own. The problem seems to come from the ME Trilogy, seeing as the threads popped up after its release. More specifically, i suspect it has something to do with the Origin digital distribution system and its cloud/automatically updating policy.

I don't think it's a hardware issue, seeing as Mass Effect 1 played flawlessly.

Playing on windows 7 64-bit.

i added some of the dxdiag.txt message if you need any further information.

------------------
System Information
------------------
Time of this report: 12/20/2012, 11:40:30
Machine name: TIMO-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/28/12 09:25:00 Ver: 05.01
Processor: Intel(R) Core(TM) i5-3550 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 8192MB RAM
Available OS Memory: 8148MB RAM
Page File: 1365MB used, 14927MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 560
Manufacturer: NVIDIA
Chip type: GeForce GTX 560
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1201&SUBSYS_83B51043&REV_A1
Display Memory: 4050 MB
Dedicated Memory: 978 MB
Shared Memory: 3072 MB
Current Mode: 1440 x 900 (32 bit) (60Hz)
Monitor Name: Algemeen PnP-beeldscherm
Monitor Model: SyncMaster
Monitor Id: SAM0226
Native Mode: 1440 x 900(p) (59.887Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0013.0142 (English)
Driver Version: 8.17.13.142
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 5/15/2012 11:48:00, 18044224 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-5141-11CF-7D73-B8A31FC2C535}
Vendor ID: 0x10DE
Device ID: 0x1201
SubSys ID: 0x83B51043
Revision ID: 0x00A1
Driver Strong Name: oem7.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section015:8.17.13.142ci\ven_10de&dev_1201
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Luidsprekers (2- Corsair Vengeance 1500)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\VID_1B1C&PID_0A03&REV_0100&MI_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CAHS164.sys
Driver Version: 7.00.0008.2150 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/16/2011 14:10:08, 1308160 bytes
Other Files:
Driver Provider: Corsair
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digitale audio (HDMI) (2- High Definition Audio-apparaat)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (Dutch)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/21/2010 04:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digitale audio (S/PDIF) (2- High Definition Audio-apparaat)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043836C&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (Dutch)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 11/21/2010 04:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microfoon (2- Corsair Vengeance 1500)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: CAHS164.sys
Driver Version: 7.00.0008.2150 (English)
Driver Attributes: Final Retail
Date and Size: 6/16/2011 14:10:08, 1308160 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Muis
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Toetsenbord
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Virtual HID Minidriver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0xBEEF, 0xFEEC
FF Driver: n/a

Device Name: Corsair Vengeance 1500
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1B1C, 0x0A03
FF Driver: n/a

Poll w/ Interrupt: No

----------------
Gameport Devices
----------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 25.3 GB
Total Space: 54.9 GB
File System: NTFS
Model: SAMSUNG SSD 830 Series ATA Device

Drive: D:
Free Space: 44.1 GB
Total Space: 64.0 GB
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Drive: E:
Free Space: 174.1 GB
Total Space: 174.5 GB
File System: NTFS
Model: WDC WD2500KS-00MJB0 ATA Device

Drive: G:
Free Space: 48.6 GB
Total Space: 67.1 GB
File System: NTFS
Model: SAMSUNG SSD 830 Series ATA Device

Drive: H:
Model: TSSTcorp CDDVDW SH-222BB ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Dutch), , 0 bytes

--------------

lukecorn · ‎2012-12-20

Hello,

I got a trilogy edition.

Im playing on a windows 7 pc

My ME1 worked fine and so did ME2 before I imported the safe files, it didnt work afterwards though.

Edit: Good that there is finally someone working on this issue: Good Luck!

AdamBast · ‎2012-12-20

yes, it is the trilogy edition, i'm playing it on win8

mass effect 2 started up before importing the save files, but when the MassEffect2Config.exe is used to import the savegame, mass effect 2 doesn't even start up.

when done manually, it imports fine and the game starts, i think i'm already halfway through the game

samizdat126 · ‎2012-12-21

Running ME trilogy on PS3.

I do have ME2 and ME3 separately, but I bought the trilogy as well. My ME playthrough was okay, even got to do a second playthrough. Imported to ME2 with no problems. But I have been experiencing crashes yesterday:

1. I've checked the forums about the Overlord Crash Bugs, which when you include Legion in the team your system will crash. I had Tali/Jack or Tali/Grunt on the missions. PS3 crashes once I step into the dish array. Tried to get Garrus/Grunt into, went as far as inside the dish and then my PS3 crashes. So, I decided to avoid Overload at the moment.

2. Started a 2nd playthrough with my ME1 import. Brought Zaeed/Miranda to recruit Mordin. PS3 system crashed once exiting the clinic.

So far, those are what I'm experiencing and my excitement for importing an ME1 shepard to ME3 has decreased everytime my game crashes. :P

pontiac51 · ‎2012-12-21

IMHO this is not (solely) a problem of the import, but of the config editor. As soon as you start this program and save your parameters (even changing from fullscreen to windowed mode is enough), ME2 wont start anymore and the only fix is reinstalling the game.

I had this issue twice now. The game was running fine after install, but then i started the config editor and ME2 wont start afterwards. So im now downloading this game the third(!) time, because Origin hasnt saved the installer (despite the option that it should)

Fix this!

I have the Trilogy Edition as Download from Origin.

My System is a Intel Core2 Quad Q9550 with a GeForce GTX 670 on an ASUS P5Q Motherboard (but this error isnt hardware specific).

Running Windows 7 64-bit.

AdamBast · ‎2012-12-21

thx for the correction, pontiac51.

i only used the confg tool to try to import the savegame, so i didn't know.

Vraen · ‎2012-12-23

hello

Me1 and ME2 are from effect trilogy

PC

OS: windows 7 x64

Graphic Card: NVIDIA GeForce GTX570

System: MSI MS-7680

CPU: Intel core i5-2500 cpu @ 3,30ghz (4cpus)

NotThatGood88 · ‎2012-12-24

Triology edition

Windows 8

However, I did import ME1 character and the game worked up until near the end, now out of the ether I get the same issue listed above. Syncing cloud, then no ME2 start. So my issue is slightly different.

ME1 still runs, even after fiddling with compatibility settings.

Thanks!

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Original Post

Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)

Re: Need Info from players. (ME2 crashing/not starting after importing ME1 save)