September 2016
I am having the exact same problem, it was working fine till I restarted my comp and origin updated, now I can not get into me2 at all, I even spent 3 hours removing and downloading the game again, still not working. This is most upsetting. Origin needs to find a fix and fast.
September 2016
Any error massages?
What happens exactly?
September 2016
This is happening to me too. Initially, when I could not get ME2 to start, I was able to go open Origin, then open ME2 directly from the folder (run as administrator - "C:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries\ME2Game.exe" ), and the game would start up. Now, after a major Windows 10 update, I cannot start ME 2 either from within Origin or directly from the folder. I do not get any error message. It simply does not start. After a second or two of the twirling cursor, nothing.
September 2016
Please create a DxDiag, also go to your Reliability monitor (Press the windows key and "R" at the same time and copy or type "perfmon /rel" (without the quotes) in > ENTER) and look if it has ME2 entries.
If yes double click at the last one, copy it to the clipboard, (Bottom left corner) save it to a text file and load it up like the DxDiag with the "choose file" button at the bottom right corner of the reply window.
September 2016
there are no error messages, it just goes to cloud synk and then nothing. I did import my me 1 game, but like I said it was working great, played it many times, before orgin updated this last time. I am not downloading again, to not import a file, that's just redundant, and takes like 2 hours, which is as irritating as the game not starting. I am on a alien ware gaming computer, windows 10 home, intel (r) core (tm) i7-3820 cpu @ 3.60ghz, 8 gb ram, 64 bit operating system, x64-based processor, .. this is something to do with the update to origin not my computer, it was playing great, like I said no problems, imports worked everything. Then they did a change to origin and now just mass effect 2 does not start.
September 2016
Please create also a DxDiag, also go to your Reliability monitor (Press the windows key and "R" at the same time and copy or type "perfmon /rel" (without the quotes) in > ENTER) and look if it has ME2 entries.
If yes double click at the last one, copy it to the clipboard, (Bottom left corner) save it to a text file and load it up like the DxDiag with the "choose file" button at the bottom right corner of the reply window.
September 2016
Hi,
This is definitely not the "f*-up-registry-after-config-tool" problem.
Since that seems not to occur under Win10x64.
From the looks of the dxdiag, it could be an issue with your Origin client.
The current version is 10.0.2.33129 - 491881
If your client shows something different under "Help -> About",
than close Origin.
Uninstall Origin (will keep games unharmed)
Restart
Download the installer from here https://www.origin.com/en-us/download
Install Origin (afterwards, be sure that settings shows the correct install path to
your games)
Try launching ME2 from Origin
---
Maybe unrelated news, but still:
Your Windows Version is not the latest build - perform Windows Update from Settings
(If the KB3193494 update still does not show - Microsoft's fault - get it manually from
http://catalog.update.microsoft.com/v7/site/Search.aspx?q=KB3193494
You must use Internet Explorer for that)
Get the latest Graphics Driver from here http://www.geforce.com/drivers/results/107560
(unistall old - restart - install new)
September 2016 - last edited September 2016
The module at fault at most but not all of the crashes is the "ntdll.dll". That is a Windows System DLL.
Reinstalling the Origin client as @n002 suggested is a good idea.
Also try to shutdown the real time scanner of your antivirus software and tests.
If that don't helps, run SFC /scannow as described here. Test the game afterwards. Please report if SFC /scannow can't repair all files.
January 2017