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Mass Effect 2 crashing after finishing Kasumi mission

by Philbert579
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Mass Effect 2 crashing after finishing Kasumi mission

★★★★ Novice

I am playing Mass Effect 2 on PC, Windows 8.1 Pro 64-bit. I have the same problem that several people have reported, where when you click "Exit" after finishing the Kasumi loyalty mission, the game crashes and you can't get back to the Normandy. I have read about trying to add -nomoviestart to the shortcut but doing that doesn't seem to change anything - I still have all the intro EA/Bioware logos and loading movie in other places. I had modified the loading movies for the base game (not DLC ones) for shorter load times but changed them back when I started having this problem. I have since reinstalled the game through Origin and downloaded the DLC through the Bioware website instead of having Origin do it, but nothing I do seems to make a difference. Maybe I'm just missing something simple here with my command line argument for the shortcut I made, here's a copy/paste of the whole thing

"E:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries\MassEffect2.exe" -nomoviestartup

 Here's relevant system specs 

Operating System
	Windows 8.1 Pro 64-bit
CPU
	Intel Core i7 4770K @ 3.50GHz	38 °C
	Haswell 22nm Technology
RAM
	16.0GB Dual-Channel DDR3 @ 933MHz (9-10-9-28)
Motherboard
	ASUSTeK COMPUTER INC. Z87-DELUXE (SOCKET 1150)	28 °C
Graphics
	DVI (2560x1440@59Hz)
	HP 2311 (1920x1080@60Hz)
	3071MB NVIDIA GeForce GTX 780 Ti (EVGA)	40 °C
Storage
	238GB Samsung SSD 840 PRO Series (SSD)	28 °C
	1863GB Seagate ST2000DM001-1CH164 (SATA)	29 °C
	1862GB Western Digital WD My Passport 0748 SCSI Disk Device (USB (SATA))	33 °C
Optical Drives
	HTC Android Phone USB Device
	Optiarc DVD RW AD-7240S
Audio
	Realtek High Definition Audio

 If I can provide any more information please ask, I'd really like to get back to saving the galaxy.

Message 1 of 2 (10,477 Views)

Accepted Solution

Re: Mass Effect 2 crashing after finishing Kasumi mission

★★★★ Novice

Well, turns out EA was able to solve my problem. I had to clear the files for Origin, then let it verify and re-download anything it needed. The steps provided by the chat agent had me delete 3 folders for Origin, then restart it in Administrator mode to recheck.

 

Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
Delete the following folders:
Origin folder - Found in C:\ProgramData\
Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\ 
Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\

Once done, please relaunch your origin (run it as administrator by right clicking on origin Icon and choose run as administrator) then, login to your account and disable the Origin in-game overlay. Here are the steps:

(Origin > Application Settings > Origin In Game > Uncheck Origin In Game)
Then, once you have disabled Origin in-game overlay, kindly restart your Origin and login as administrator then, try to launch your game to see if the issue persists.

 

 

It did have to redownload the whole game (no idea why, but it worked), however I was able to pass the end screen of the mission no problem after that.

 

TL;DR If the -nomoviestart fix does not work for you, try forcing Origin to recheck everything by deleting its local cache.

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Message 2 of 2 (13,129 Views)

All Replies

Re: Mass Effect 2 crashing after finishing Kasumi mission

★★★★ Novice

Well, turns out EA was able to solve my problem. I had to clear the files for Origin, then let it verify and re-download anything it needed. The steps provided by the chat agent had me delete 3 folders for Origin, then restart it in Administrator mode to recheck.

 

Ensure Origin is fully closed by clicking the Origin Menu and selecting Exit.
Delete the following folders:
Origin folder - Found in C:\ProgramData\
Origin folder - Found in C:\Users\%USERNAME%\AppData\Local\ 
Origin folder - Found in C:\Users\%USERNAME%\AppData\Roaming\

Once done, please relaunch your origin (run it as administrator by right clicking on origin Icon and choose run as administrator) then, login to your account and disable the Origin in-game overlay. Here are the steps:

(Origin > Application Settings > Origin In Game > Uncheck Origin In Game)
Then, once you have disabled Origin in-game overlay, kindly restart your Origin and login as administrator then, try to launch your game to see if the issue persists.

 

 

It did have to redownload the whole game (no idea why, but it worked), however I was able to pass the end screen of the mission no problem after that.

 

TL;DR If the -nomoviestart fix does not work for you, try forcing Origin to recheck everything by deleting its local cache.

Message 2 of 2 (13,130 Views)

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