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Mass Effect 2 and 3 dlc on xbox one not available for purchase

by DragoonEmpire
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Mass Effect 2 and 3 dlc on xbox one not available for purchase

★ Novice

Hello

 

This is my first time posting but I have a problem.

I recently purchased the Mass Effect trilogy and I've been

trying to purchase the Terminus armor, N7 Warfare gear,

Collector Armor, Blood Dragon Armor, N7 Collector Edition,

And various dlc that are free on the xbox one store. Problem

is that everytime I try to buy them there is no icon or I get 

"not available in your region" error, Even though my region

is set in the US. Please I appreciate any help I can get because

I've been trying to get a hold of EA support for about three days

and not a single response.

Message 1 of 8 (1,423 Views)
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Re: Mass Effect 2 and 3 dlc on xbox one not available for purchase

★★★★★ Novice

I think it was a temporary error since I had the same problem when I wanted to purchase Overlord. It worked fine yesterday. I still can't buy Lair of the Shadow Broker though... It's locked where I live and English version of the game apparently means nothing.

Message 2 of 8 (1,397 Views)
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Re: Mass Effect 2 and 3 dlc on xbox one not available for purchase

Community Manager (retired)

Hey @DragoonEmpire

 

Do you still have a problem with purchasing the DLCs?

 

Like @arechia mentioned, we had some temporary issues with the store, but everything should be working now.

 

Thanks for the reply!

/Ataashi

Message 3 of 8 (1,356 Views)
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Re: Mass Effect 2 and 3 dlc on xbox one not available for purchase

Message 4 of 8 (1,340 Views)
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Re: Mass Effect 2 and 3 dlc on xbox one not available for purchase

★★ Novice
It’s because it was content from the special edition release of ME2, and others are from pre-release promotions, though why eight years after release and another console generation they can’t release it I don’t know
Message 5 of 8 (1,334 Views)
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Re: Mass Effect 2 and 3 dlc on xbox one not available for purchase

Community Manager (retired)

Hey @DragoonEmpire

 

Thanks for the additional information! Like @JCEleven79 already mentioned, it's possible that these DLCs shouldn't be available in the store at all. Since it's Microsoft's store, it will be more difficult to determine, but I'll make our experts aware to see if something can be done on our end.

 

It might be a good idea to contact an Xbox support too. Maybe their agents will have more information.

 

/Ataashi

 

 

Message 6 of 8 (1,308 Views)
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Re: Mass Effect 2 and 3 dlc on xbox one not available for purchase

★ Novice

Hello @EA_Ataashi

 

You're very welcome. I did speak with microsoft and they told me

 

 

Hello, Thanks for contacting Xbox Support. For your reference, your service request number is 1417444865 As per our conversation today, we've discussed that the DLC is no longer available on the market place and it would be best to contact the game developer for further information

 

Message 7 of 8 (1,181 Views)
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Re: Mass Effect 2 and 3 dlc on xbox one not available for purchase

★★ Newbie

I wish you could download these like you could with the promotional stuff from Dragon Age: Origins. Goddess it was like finding a gold mine. I was hoping for the same thing for Mass Effect. Hopefully I'll find it.

Message 8 of 8 (274 Views)
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