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Re: Mass Effect 2 (PC) - Hardware Not Supported

by EA_David
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Re: Mass Effect 2 (PC) - Hardware Not Supported

★★★ Novice

Out of curiosity, I also uninstalled PhysX and reinstalled the version that's bundled with the Mass Effect 2 files.  No effect either.

Message 11 of 23 (3,811 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

Community Manager

Ok then. I'm still curious as to whether ME2 is even using your proper card.

Go to C:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries (or wherever your game is installed) and run the MassEffect2Config.exe

Check the display tab for the GPU information.

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Message 12 of 23 (8,384 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

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Hmm... yep, it's currently not targetting the NVIDIA GTX 560M in my laptop, just the built-in Intel(R) HD Graphics 3000 used mainly for the Windows graphics.  That would definitely cause problems.

 

Any way I could change it?  Currently attempting to myself.

Message 13 of 23 (3,794 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

[ Edited ]
★★★ Novice

Okay!  That was definitely the problem! Confusedmileyvery-happy:

 

After going into my NVIDIA control panel, going under Manage 3D Settings > Global Settings, and switching Preferred graphics processor from 'Auto Select' to 'High-Performance NVIDIA processor', the game's frame rate has returned to normal.  So the NVIDIA GPU is now preferred over the Intel chip.

 

Now here's hoping swapping the Global Settings will not affect my laptop negatively. Confusedmileyhappy:

 

Thank you very much for the help!

Message 14 of 23 (3,793 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

★★★ Expert
Glad you got things sorted!
Message 15 of 23 (3,784 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

Community Manager

Splendid, thanks for the update.

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Message 16 of 23 (3,779 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

★★★★★ Novice

i am also having this message appearing once when i start me2 after installing but when i enter the game and play it was working fine no lag or anything.

 

Can i ask why are we receiving this message ? is it possible to prevent this message from appearing ?

Message 17 of 23 (3,693 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

[ Edited ]
★★★★ Novice

The problem may be connected to the new Windows 10 operating system.

Message 18 of 23 (2,841 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

★★★★ Novice

When I try to change my global settings, I hit apply but the changes don't stick. If that makes any sense.

Message 19 of 23 (2,807 Views)
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Re: Mass Effect 2 (PC) - Hardware Not Supported

Community Manager

@AlphaMikeWhiskyIt sounds like you might be lacking permissions.

 

You could try reinstalling the game, or go to the game's .exe at C:\Program Files (x86)\Origin Games\Mass Effect 2\Binaries  then choose Properties> Security and see that the gamehas full permissions. 

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