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Mass Effect 2 DLC will download but not install, stuck at 0%

by demithet
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Mass Effect 2 DLC will download but not install, stuck at 0%

★★★★ Novice

Trying to install the Mass Effect 2 DLC, the items will download fine but then get stuck at "0%":

https://imgur.com/a/3JSsYGl

If you try and lunch the game it will say the DLC is corrupt and try again later

I have tried:

Uninstalling and re-installing the game and DLC

Repairing the game
Restarting my PC
Restarting Origin
Re-installing Origin
Running Origin as admin

Nothing works 😢

Message 1 of 13 (2,743 Views)

Accepted Solution

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

Community Manager

Hey all, if you have cleared the cache and ran Origin as Admin can you try disabling your anti-virus and firewall to see if it helps.

 

When clearing the cache can you ensure that you are doing it as follows: 

 

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Clean boot your PC and log back into Origin

 

 

View in thread

Message 8 of 13 (3,853 Views)

All Replies

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

★★★★ Novice
I have the exact same issue, although my game still fires up it just says my experience of the game may be negatively impacted without the DLC.
Message 2 of 13 (2,702 Views)

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

★★★★ Novice

Hi, I think I may have fixed the issue for myself, try clearing your origin cache and then open origin again, immediately started installing everything! Here's the link to the instructions I found for clearing the cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

 

Hope this works for you! Standard smile

Message 3 of 13 (2,689 Views)

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

★★★★★ Novice

I have the exact same issue. Clearing  origin cache no fix for me. Need help.

Message 4 of 13 (2,670 Views)

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

[ Edited ]
★★★★ Novice

@Brucalizer This hasn't worked for me unfortunately, really appreciate the help though! Some DLCs did move to the completed section after doing this, but then I still get the same problem of certain items getting stuck at 0%. Going to try uninstalling completely and doing these steps again...

Message 5 of 13 (2,656 Views)

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

[ Edited ]
★★★★ Novice

Argh bugger, seems my enthusiasm was a little premature as I seem to also have a few DLC not installing even after my first attempt at a fix.
Just to compare, what DLC still aren't working for you?
For me I have the umbra visor, the blood dragon armour, the Lair of the Shadow Broker, the terminus weapons and armour as well as the art book and the soundtrack not installing.

Message 6 of 13 (2,637 Views)

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

★★★★ Novice

I'm having the same issue here.

 

I've done the following:

  1. Clear the cache contents of the relevant folders within %AppData% and %ProgramData% and restarted PC;
  2. Made sure Origin ran in administrator mode;
  3. Reinstalled Mass Effect 2 without checking all the DLCs at the start.

Perhaps worthy to note: I bought the Trilogy pack today, but I already owned individual copies of Mass Effect 2 and Mass Effect 3 Deluxe Edition. Perhaps that could be a problem? It shouldn't, though, because Mass Effect 2 wasn't present anywhere on my PC after re-installing the one from the trilogy pack. So if it is an issue, perhaps it's due to something behind the scenes on Origin itself? An account bound to both the Mass Effect 2 of the trilogy pack, as well as the individual one from years back?

Message 7 of 13 (2,626 Views)

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

Community Manager

Hey all, if you have cleared the cache and ran Origin as Admin can you try disabling your anti-virus and firewall to see if it helps.

 

When clearing the cache can you ensure that you are doing it as follows: 

 

  1. Completely log out and close down Origin
  2. Hold down the Windows key and R
  3. Type in "%ProgramData%" (without quotes) and click OK
  4. Now open the Origin folder.
  5. Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
  6. Hold down the Windows key and R
  7. Type in "%AppData%" (without quotes) and click OK
  8. This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
  9. Click on the word "AppData" at the top of your window
  10. Open the Local folder here
  11. Delete the Origin folder listed here
  12. Clean boot your PC and log back into Origin

 

 

Message 8 of 13 (3,854 Views)

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

★★★★ Novice
I'm very confused now... I left it for a day, came back to give it another go and somehow they're all installed now??
Message 9 of 13 (2,575 Views)

Re: Mass Effect 2 DLC will download but not install, stuck at 0%

★★★★ Novice

Same here. I even contacted EA support via phone and chat and they were completely useless. One rep even tried to tell me it's because its an older game. If this is the way EA treats it customers then i say we boycott EA.

Message 10 of 13 (2,556 Views)

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