Mass Effect 2 DLC authorization

[angelusblaze]

I just bought the Mass Effect Trilogy on Origin, and then I bought the Mass Effect 2 DLC (What didn't come with the pack anyway). Everything installed fine, except that the game is telling me that it can't authorize the DLC. Anyone know what the fix for this issue is?

[MOO_Nikean]

Hello, I have this "little" problem, when I try to connect onto the Cerberus network input my password and such, it types out for me: "Connection with Mass Effect 2 server was interrupted or has timed out. Please try again later". Pops up nearly immediately after I've input all my information. Any solution to this? Would love to play it once again.

[holger1405]

@angelusblaze

Did you tried to logon to the Cerberus network manually at the games start screen?

[DeadlyTurian5289]

i have the same issue. when i try to authorize my DLC it says i need to sign in to cerberus, and when i try to log in it says it cant connect to the servers at that time. 

[DeadlyTurian5289]

ive been having difficulty with this as well, seems everyone has this issue. im here to see if i can get a solution with you.

[holger1405]

@DeadlyTurian5289

Are you on a University or other non private network?

Is you Network connection set to "Private"? (it should be.)

Do you use special characters in your email or your password?

Restart your router.

If that not helps, shut down your Windows firewall and disable the real-time scanner of your antivirus software.. (just for testing purpose, don't forget to activate the firewall and the antivirus software later on.)

Should it work after you disabled the firewall, here is a description how to allow a program to communicate through the firewall.

This ports must be open on your Router:

Origin Ports
TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900
UDP: 1024-1124; 18000; 29900

Clearing your DNS cache. or testing a google DNS could also help.

If that not helps here is a EA connection troubleshooting guide.

[holger1405]

@MOO_Nikean

I merged your thread with the existing one, please look at my previous post and try the suggestions.

[DeadlyTurian5289]

i appreciate the help, and have even seen the post you merged it with. i did everything suggested and no luck yet

[holger1405]

@DeadlyTurian5289

Could you please answer the questions I asked? 

What DLCs do you own?

[DeadlyTurian5289]

i own 
recon hood

sentry interface

umbra visor

firewalker pack

cerberus arc projector 

cerberus weapon and armor

normandy crash site

terminus weapon and armor

blood dragon armor

sorry about that

i also tried all the suggestions in the previous post to no avail