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Re: Is Overlord DLC taken off Xbox store?

by Snowcrash000
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Is Overlord DLC taken off Xbox store?

★★★★ Novice

Hi, I am playing through the trilogy again before Andromeda comes out, and realised I didn't have the Overlord DLC on Xbox. I went to purchase it but the Xbox store would not allow it even though I had the funds available. After contacting Xbox support and going through a number of troubleshooting steps, the Xbox agent realised that the file is not showing on HIS store screen. So my question is why has this DLC (from what I have heard the 2nd best after the Shadow Broker) been taken down from the Xbox store. If it hasn't then why am I unable to purchase this DLC using either my Xbox One, Xbox 360 OR the Xbox website?

 

I hope someone can help.

Message 1 of 36 (5,184 Views)

Accepted Solution

Re: Is Overlord DLC taken off Xbox store?

[ Edited ]
★★★★ Novice

@EA_Archi wrote:

Hello @Snowcrash000 @compukn1ght @Snowcrash000 

 

Can any of you confirm, this is resolved for you now? Can you download all the DLC for Mass Effect 2 properly now? 

 

Cheers,

Archi


Well, as I already confirmed in my other topic, Kasumi and Shadow Broker are back on the xbox marketplace and purchasable/downloadable. Overlord is back on the marketplace, but I cannot confirm if it's purchasable/downloadable because I was not planning on buying it right away, especially after Kasumi was kind of a let-down, to be honest. The Equalizer Pack is still missing from the xbox marketplace.

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Message 24 of 36 (5,453 Views)

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Re: Is Overlord DLC taken off Xbox store?

★★★★ Novice
same problem here but not only Overlord, Kasumi and Shadow Broker are not working as well. MS cant help. Very disapointing. On the PC the Addons are not linked to the game but if you search for them you find it.
Message 2 of 36 (5,149 Views)

Re: Is Overlord DLC taken off Xbox store?

★★★ Newbie

can confirm as well, shadow broker, overlord, kasumi not available on xbox 360. it even claims that the kasumi dlc does not exist, and neither Microsoft nor ea seem to be able to help

Message 3 of 36 (5,139 Views)
Highlighted

Re: Is Overlord DLC taken off Xbox store?

★★★★ Novice

Yup, same issue here, can't download Kasumi and Shadow Broker due to error code 80153003, which points to missing DLC. I have also encountered some very odd behaviour after starting the game again recently though:

 

First I was getting an odd 4MB update from out of nowhere. After that was installed, the game told me something about changing my gamer profile(?), can't remember exactly. Then I get the message that the download for Kasumi, which I could never actually start in the first place, was stopped. So I go into active downloads and it sits there at pending. Then it actually starts up, goes from 1-97% in a few seconds, then from 97-99% in another few seconds, then back to 1% and this process repeats about 4 or five times. Then I get the message that Kasumi can't be downloaded.

 

Any idea what the best channel to let Bioware/EA know about this would be? It's hard to imagine that they would have taken two of the most universally acclaimed DLC for ME2 off the shop on purpose, I'm pretty sure they like money. It's been like this for a few days now and Microsoft support is no help. Any ways of contacting Bioware/EA support directly?

Message 4 of 36 (5,108 Views)

Re: Is Overlord DLC taken off Xbox store?

[ Edited ]
★★★★ Novice

I would advise anyone with this issue to contact EA and/or Bioware customer support about it directly here:

 

https://help.ea.com/en/contact-us/?product=mass-effect-2&platform=xbox360

 

https://forum.bioware.com/

(use general enquiries email)

 

The more people report this, the quicker it's going to be solved.

Message 5 of 36 (5,101 Views)

Re: Is Overlord DLC taken off Xbox store?

★★★★ Novice

Now I am being told that the Normandy Crash Site DLC is corrupted and needs to be redownloaded upon loading the game. However, I just revisted the crash site and everything seems to be working just fine.

 

There seem to be some major issues with ME2 DLC right now, can we please get some feedback on these issues from a CM?

Message 6 of 36 (5,079 Views)

Re: Is Overlord DLC taken off Xbox store?

Community Manager

Hello @Snowcrash000 @compukn1ght @archbub @S4nch0390 

 

I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?

 

Cheers,

Archi

Message 7 of 36 (5,034 Views)

Re: Is Overlord DLC taken off Xbox store?

★★★★ Novice

@EA_Archi wrote:

Hello @Snowcrash000 @compukn1ght @archbub @S4nch0390 

 

I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?

 

Cheers,

Archi


First off, thanks for actually getting back to us concerning this. However, since the DLC in question has now actually been removed from the xbox marketplace entirely, that kind of seems to render your questions moot. To clarify, this all started with being unable to buy the DLC, the error code given was 80153003. I am in Germany and all the usual troubleshooting solutions were attempted.

 

I think you need to understand that this is not an isolated issue. People are complaining about this not only here but all over the internet. There are also multiple people who claim that xbox support told them that the reason for the DLC missing from the marketplace is that EA has "lost" the licenses for it. If that means that they have expired or were being removed on purpose is unclear at this point. It would be really nice to know if this was done on purpose or by accident and if there are any plans to reinstate those licenses and put that DLC back on the marketplace. Please keep in mind that we are talking about some of the most popular DLC of the entire series here, especially Shadow Broker being generally considered the 2nd best DLC behind Citadel.

 

https://forums.xbox.com/de-DE/thread/3956251a-81b5-4108-8e0e-ac6972d4a616

 

https://www.reddit.com/r/masseffect/comments/5xriyj/no_spoilers_kasumi_dlc_no_longer_available/

 

https://www.reddit.com/r/xbox360/comments/5xm0qr/need_help_buying_dlc_on_the_360/

 

https://www.reddit.com/r/xboxone/comments/5x38rx/tech_cant_purchase_particular_dlc_for_mass_effect/

 

https://www.gamefaqs.com/boards/944907-mass-effect-2/75047419

 

 

Message 8 of 36 (4,833 Views)

Re: Is Overlord DLC taken off Xbox store?

★★★★ Novice

@EA_Archi

 


@EA_Archi wrote:

Hello @Snowcrash000 @compukn1ght @archbub @S4nch0390 

 

I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?

 

Cheers,

Archi


First off, thanks for finally getting back to us on this issue. However, since the DLC in question has actually been removed from the xbox marketplace entirely by now, that kind of seems to render your questions moot. To clarify: this all started with being unable to buy the DLC, the error code given was 80153003. As mentioned, the DLC is not available at all as of today. I am in Germany and all the usual troublemaking solutions were attempted. I was also able to purchase Bring Down The Sky for ME1 without any problems right beforehand.

 

I think you need to realize that this is not an isolated issue. As I have already mentioned in my other topic, people are complaining about this not only here, but on various forums all over the internet. Multiple people on these forums claim that xbox support told them that the reason for the removal of the DLC is that EA has "lost" the licenses for it. Whether that means that these licenses have expired or been removed on purpose is unclear at this point. It would be really good to know if this is something that was done on purpose or by accident and, most importantly, if there are any plans to put that DLC back on the marketplace in the near future.

 

Please keep in mind that we are talking about some of the most popular DLC in the entirey series here, with Shadow Broker in particular generally being considered the 2nd best Mass Effect DLC right after Citadel and Kasumi being a very popular squad member that carries on to ME3. To be be quite honest, with the release of Andromeda right around the corner, this couldn't come at worse time. Many people will be interested in the beginnings of the Mass Effect universe and I think that a lot of them are going to be pissed off having to miss out on some of the best parts of it, which could generate quite a bit of bad publicity surrounding the Release of MEA.

 

https://forums.xbox.com/de-DE/thread/3956251a-81b5-4108-8e0e-ac6972d4a616

 

https://www.reddit.com/r/masseffect/comments/5xriyj/no_spoilers_kasumi_dlc_no_longer_available/

 

https://www.reddit.com/r/xboxone/comments/5x38rx/tech_cant_purchase_particular_dlc_for_mass_effect/

 

https://www.reddit.com/r/xbox360/comments/5xm0qr/need_help_buying_dlc_on_the_360/

 

https://www.gamefaqs.com/boards/944907-mass-effect-2/75047419

Message 9 of 36 (4,833 Views)

Re: Is Overlord DLC taken off Xbox store?

★★★★ Novice

@EA_Archi

 


@EA_Archi wrote:

Hello @Snowcrash000 @compukn1ght @archbub @S4nch0390 

 

I am really sorry for those troubles with the DLC. Can you please give me some additional information on this. What region are you currently in? And the issue is, you can not download the DLC you own, or can not buy them? Or both? I guess you have already tried to restart your router/console?

 

Cheers,

Archi


First off, thanks for finally getting back to us on this issue. However, since the DLC in question has actually been removed from the xbox marketplace entirely by now, that kind of seems to render your questions moot. To clarify: this all started with being unable to buy the DLC, the error code given was 80153003. As mentioned, the DLC is not available at all as of today. I am in Germany and all the usual troublemaking solutions were attempted. I was also able to purchase Bring Down The Sky for ME1 without any problems right beforehand.

 

I think you need to realize that this is not an isolated issue. As I have already mentioned in my other topic, people are complaining about this not only here, but on various forums all over the internet. Multiple people on these forums claim that xbox support told them that the reason for the removal of the DLC is that EA has "lost" the licenses for it. Whether that means that these licenses have expired or been removed on purpose is unclear at this point. It would be really good to know if this is something that was done on purpose or by accident and, most importantly, if there are any plans to put that DLC back on the marketplace in the near future.

 

Please keep in mind that we are talking about some of the most popular DLC in the entirey series here, with Shadow Broker in particular generally being considered the 2nd best Mass Effect DLC right after Citadel and Kasumi being a very popular squad member that carries on to ME3. To be be quite honest, with the release of Andromeda right around the corner, this couldn't come at worse time. Many people will be interested in the beginnings of the Mass Effect universe and I think that a lot of them are going to be pissed off having to miss out on some of the best parts of it, which could generate quite a bit of bad publicity surrounding the Release of Mass Effect Andromeda.

 

https://forums.xbox.com/de-DE/thread/3956251a-81b5-4108-8e0e-ac6972d4a616

 

https://www.reddit.com/r/masseffect/comments/5xriyj/no_spoilers_kasumi_dlc_no_longer_available/

 

https://www.reddit.com/r/xboxone/comments/5x38rx/tech_cant_purchase_particular_dlc_for_mass_effect/

 

https://www.reddit.com/r/xbox360/comments/5xm0qr/need_help_buying_dlc_on_the_360/

 

https://www.gamefaqs.com/boards/944907-mass-effect-2/75047419

Message 10 of 36 (4,833 Views)

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