Can't access Digital Artbook and Videos

[MrMKennedy]

I bought a digital copy of Mass Effect 2 Digital Deluxe Edition. I've gotten access to every other piece of content except for the bonus Artbook and videos. I've looked for a bonus folder within both the games files and Origin but the file isn't there. On the extra content page in Origin next to these items is a message saying "There was an error displaying the prise for this item please check back later". Any help with this problem would be greatly appreciated. 

[holger1405 · Accepted solution]

@MrMKennedy 

What edition of ME2 do you have?

How long do you have this issue?

The path to the "Bonus" folder is ">drive<:\Program Files (x86)\Origin Games\Mass Effect 2\Bonus"

Try to clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

• Close Origin completely.
  (right click on the Origin symbol in the task bar > close)
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
• Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
  (The "LocalContent" folder must remain untouched.)
• Move the "Mass Effect 2" folder from the "LocalContent" folder to the desktop,
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
• Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
• Delete the "Origin"  folder inside the "Roaming" folder.
• In the address bar of your Windows explorer click on "AppData".
• Open the "Local" folder.
• Delete the "Origin"  folder inside the  "Local" folder.
• Restart your PC. > test

[holger1405 · Accepted solution]

@MrMKennedy 

What edition of ME2 do you have?

How long do you have this issue?

The path to the "Bonus" folder is ">drive<:\Program Files (x86)\Origin Games\Mass Effect 2\Bonus"

Try to clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

• Close Origin completely.
  (right click on the Origin symbol in the task bar > close)
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
• Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
  (The "LocalContent" folder must remain untouched.)
• Move the "Mass Effect 2" folder from the "LocalContent" folder to the desktop,
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
• Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
• Delete the "Origin"  folder inside the "Roaming" folder.
• In the address bar of your Windows explorer click on "AppData".
• Open the "Local" folder.
• Delete the "Origin"  folder inside the  "Local" folder.
• Restart your PC. > test