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Betreff: Can't access Digital Artbook and Videos

by Holger1405
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Can't access Digital Artbook and Videos

★★★★ Newbie

I bought a digital copy of Mass Effect 2 Digital Deluxe Edition. I've gotten access to every other piece of content except for the bonus Artbook and videos. I've looked for a bonus folder within both the games files and Origin but the file isn't there. On the extra content page in Origin next to these items is a message saying "There was an error displaying the prise for this item please check back later". Any help with this problem would be greatly appreciated. 

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Betreff: Can't access Digital Artbook and Videos

[ Edited ]

@MrMKennedy 

 

What edition of ME2 do you have?

How long do you have this issue?

 

The path to the "Bonus" folder is ">drive<:\Program Files (x86)\Origin Games\Mass Effect 2\Bonus"

 

Try to clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

 

  • Close Origin completely.
    (right click on the Origin symbol in the task bar > close)
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
  • Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
    (The "LocalContent" folder must remain untouched.)
  • Move the "Mass Effect 2" folder from the "LocalContent" folder to the desktop,
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
  • Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
  • Delete the "Origin"  folder inside the "Roaming" folder.
  • In the address bar of your Windows explorer click on "AppData".
  • Open the "Local" folder.
  • Delete the "Origin"  folder inside the  "Local" folder.
  • Restart your PC. > test
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson

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Message 2 of 2 (264 Views)

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Highlighted

Betreff: Can't access Digital Artbook and Videos

[ Edited ]

@MrMKennedy 

 

What edition of ME2 do you have?

How long do you have this issue?

 

The path to the "Bonus" folder is ">drive<:\Program Files (x86)\Origin Games\Mass Effect 2\Bonus"

 

Try to clear your Origin cache.
All settings in Origin (only in Origin not in the games) are back to default settings after this.)

 

  • Close Origin completely.
    (right click on the Origin symbol in the task bar > close)
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%/Origin" (without quotes) into the new window > hit ENTER
  • Delete all the files and folders in the Origin folder, except for the "LocalContent" folder.
    (The "LocalContent" folder must remain untouched.)
  • Move the "Mass Effect 2" folder from the "LocalContent" folder to the desktop,
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%AppData%" (without quotes) into the new window > hit ENTER
  • Now your Windows explorer should have brought you to your "C:\Users\>your user name<\AppData\Roaming" folder.
  • Delete the "Origin"  folder inside the "Roaming" folder.
  • In the address bar of your Windows explorer click on "AppData".
  • Open the "Local" folder.
  • Delete the "Origin"  folder inside the  "Local" folder.
  • Restart your PC. > test
+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 2 of 2 (265 Views)

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