November 2019
The issue was finally resolved via phone support and a very helpful agent. The game code problem was likely that I'd purchased the game a while ago so the code was older. The chat window thing was a futile struggle and other players have had trouble with it too but the issue has been resolved.
February 2021
I did that in 2017 but my case was closed without any answer. should i ty again?
February 2021
Yes.