Help us improve Answers HQ! Take Survey No, Thanks

Mass Effect Trilogy manual/product code missing

by chickens1968
Reply

Original Post

Highlighted

Mass Effect Trilogy manual/product code missing

★★★★ Novice

I assume that ME Trilogy's product code is located it a manual of some sort? My copy of the game has no literature in it  at all, just an empty sleeve where it looks like a manual is supposed to go. Is it possible to find out my code by other means or must I buy another copy?

 

Cheers.

Message 1 of 11 (5,294 Views)

Re: Mass Effect Trilogy manual/product code missing

★★★ Apprentice

Only found an unboxing video of the Xbox version of the game but in that there was some kind of paper with dlc and product codes on so I presume that they should be included to all consoles. However, I would strongly recommend you to contact your retailer and demand to get a new game or product code if you didn't get a product code with the game.

 

Regards,

Lonori

Message 2 of 11 (5,256 Views)

Re: Mass Effect Trilogy manual/product code missing

★★★★ Newbie

Two years after purchase I have just opened the Trilogy for PC box and there is no product code, how am I supposed to play this, payed 50 euros on it.

I also have the PS 3 version, that works OOB.

Message 3 of 11 (4,562 Views)

Re: Mass Effect Trilogy manual/product code missing

[ Edited ]
★★★★ Newbie

And it is true, there is no manual, just that empty sleeve on the left

Message 4 of 11 (4,561 Views)

Re: Mass Effect Trilogy manual/product code missing

★★★★ Newbie

Found a number of the box, on the bottom right of the left cover(the one with the sleeve) 100356104901 - this is not a product code

Message 5 of 11 (4,558 Views)

Re: Mass Effect Trilogy manual/product code missing

★★★★ Novice

All too familiar problem.

 

I was given the ME Trilogy as a birthday present, but it did not come with the product code. The person who gave me the game doesn't have the receipt anymore and the store will not accept it or refund it. So now it's an expensive set of useless discs.

 

I'm wondering what EA's take on this issue is; apparently there are more people who bought the set which lacks the product code.

Message 6 of 11 (3,981 Views)

Re: Mass Effect Trilogy manual/product code missing

Community Manager

Hello @Aerillia

 

We here, on Answers HQ, can`t manage personal accounts, but I would suggest you contact our EA Advisors. Follow this link https://help.ea.com/en/contact-us/new/ to do it. You might also want to take a photo of Mass Effect Trilogy, as a proof of your claim.

It`s the best, we can do for you here.

 

Cheers,

Archi

Message 7 of 11 (3,966 Views)

Re: Mass Effect Trilogy manual/product code missing

★★★★ Novice

Thanks, Archi!

I'll get on it right away.

Message 8 of 11 (3,774 Views)

Re: Mass Effect Trilogy manual/product code missing

★★★★ Novice

For my copy of Mass Effect Trilogy the product code is on the back of the 1 page installation insert included in the box - it was labeled "Serial number:" - I'm not sure why they can't come up with a consistent name for the installation key?

 

On the front of the 1 page installation guide at the bottom it lists out the URL for the manual as well.  http://help.ea.com/uk/tag/manuals 

Message 9 of 11 (3,628 Views)

Re: Mass Effect Trilogy manual/product code missing

★★★★ Newbie

can it be run on just disk (pc) or do you need a code

Message 10 of 11 (2,467 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help