Mass Effect 1 don´t open

[Ivanluiz2011]

I downloaded Mass Effect 1 now.

After completing the click on play, a cloud sync progress bar appears that goes to 100% and returns to the Origin screen with the PLAY button.

There is no error.

I've tried all the windows compatibility options and also run as an Administrator.

I use an Alienware 18 R3 notebook with windows 10.

The Mass Effect Andromeda runs perfectly.

What do I need to do ?

PS.:  I also downloaded Mass Effect 2 and exactly the same thing happens. Does not open and return to the Origin Access page.

Ivan.

[holger1405 · Accepted solution]

@Ivanluiz2011 

You should have the "IBM Trusteer Rapport" software installed on your PC.

Disable the auto start of this software or de-install it. > Test.  

[ThandalNLyman]

@Ivanluiz2011;  Might try un-checking "Enable Origin Overlay In-Game" on the "Game Properties" menu.

[Ivanluiz2011]

@ThandalNLyman,
Unfortunately it remains the same.

[holger1405]

@Ivanluiz2011 

Please create a DxDiag in text file format and post it with your next reply.

If you use Windows 7 also go to your Reliability monitor > Press the Windows key and "R" at the same time and copy and paste or type "perfmon /rel" (without the quotes) in the new Window > hit “ENTER” and look if it has entries for the game you have trouble with.

If yes double click at the last entry for the game executable, copy the info to the clipboard, and save it to a text file.

 

You can attach the DxDiag text file you created (and the “Reliability monitor” text file as well) to your post in the “Reply” window with the “Choose File” button. 

[Ivanluiz2011]

@holger1405 , Thank you for your attention. The requested files follow.
I remember that Mass Effect Andromeda works perfectly well.

[holger1405 · Accepted solution]

@Ivanluiz2011 

You should have the "IBM Trusteer Rapport" software installed on your PC.

Disable the auto start of this software or de-install it. > Test.  

[Ivanluiz2011]

@holger1405
Yes.
Uninstalling IBM Trusteer Rapport from my PC solved the problem.
Both Mass Effect 1 and 2 are opening now. ME1 is opening on a small screen, but no problem.
Thank you.

[holger1405]

@Ivanluiz2011 

You're welcome!