Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation Cancelled on PC?

by setlec
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Accepted Solution

How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation Cancelled on PC?

[ Edited ]
★★ Novice

Hi All,

 

Zesban here. You may remember me from the Bioware Social forums where I posted this guide and app -

 

Guide "SOLVED: Installation Cancelled When Installing Bring Down the Sky on PC" -

http://social.bioware.com/forum/1/topic/131/index/1942301/1

 

App -

http://social.bioware.com/forum/1/topic/131/index/2041007

 

First I want to say thank you to everyone who has taken the time to express their gratitude over the years for this walk through. It's humbling to see so many reach out with such positivity, especially on the internet, and my only hope is to continue to help others who want to get the full experience from Mass Effect for even more years to come!

 

For your convenience then, and the convenience of search engines everywhere, I'm here to slightly update and mostly repost the instructions that have helped so many others over the years. (Who knows, we might even get a sticky this time?)

 

Look to the answer below for just that!

 

Thanks,

Zesban

Message 1 of 10 (8,304 Views)

Accepted Solution

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation Cancelled on PC?

★★ Novice

NOTE: This is largely reposted from a prior forum. Edits for the forum are called out. See the question for references.

 

Here I upgraded to Win 7 lately and bam!


"Installation Cancelled"


Every time I enter my Key and attempt to install. Bioware, what gives?


Ok, turns out that with quite a bit of research on the forums, and some intuition, I get going in the right direction. Apparently once you use the Bring Down the Sky Key it's used up. But, unlike with the 1.02 patch for Mass Effect, there's no way to "unuse" the Key like uninstalling or deregistering a machine or whatever.


Here's how I solved it:


NOTE: All double slashes are actually single slashes. Thanks forum software... NOTE: Please refer to the post at http://social.bioware.com/forum/1/topic/131/index/2041007 for an application I wrote to help with this process. Or download the application here - http://www.filedropper.com/fixbdts (submitted 02/16/2011) Read the page carefully to make sure you are clicking the RIGHT download button.

 

NOTE: If you're using a Digital Download copy or a copy from another region I can't guarantee this is all you will have to do to get your Bring Down the Sky module installed and working correctly. The same is true for any OS other than Windows 7. That said, best of luck!

 

NOTE: Due to starting a new and very demanding position I'm no longer going to be checking this thread with any regularity. As such I apologize in advance for long wait times in response to supporting this process or the application that accompanies it. I will also not be checking bdtsappfix@yahoo.com very often either. A number of users have pointed out that this thread could be *STICKIED* but I'm not holding my breath. It's been a pleasure to help and serve the Bioware community and I hope that this thread continues to help Bioware gamers for years to come! - Zesban

 

1. Install Mass Effect* and then login to Bioware's fantastic CD Key repository site at http://accounts.bioware.com * I installed the 1.02 patch before beginning this process, you may wish to try the same.


*UPDATED FOR ANSWERHQ*

2. Get your Mass Effect PC Key ready and find the Bring Down the Sky Key at https://help.ea.com/article/mass-effect-bring-down-the-sky-dlc-redemption 

NOTE: The key listed above and other keys that have been noted to work are:

3FLL43UUJTN8W8EX25J3

C6KKRJD4BBHTHX9KH49H (Thank you eaursula - http://answers.ea.com/t5/Mass-Effect/MASS-EFFECT-BRING-DOWN-THE-SKY-key-for-free/m-p/258814/highligh...

7YVD-LCTT-CS7M-E9LM-YATC

BK2S-T7K7-NRZ3-NUK5-W7YL (Thank you jkthunder on the old forums for the above 2 keys - http://social.bioware.com/forum/1/topic/131/index/9618640)

Remember, you can always contact EA Support for help with this as well at https://help.ea.com/contact-us

*/UPDATED FOR ANSWERHQ*

 

3. Armed with Keys in hand get ready to edit the registry.*

Windows XP -

Go to Start > Run > type "regedit" without quotes in the box and then hit enter.

 

Windows 7 and Vista -

Go to Start and type "regedit" without quotes in the box that says "Search programs and files" and then hit enter. With luck this launches the registry editor.

 

*NOTE: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Microsoft (AND I) cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

 

4. In the registry navigate to (HKEY_LOCAL_MACHINE)HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts. If any of these keys are missing, create them. If you are unsure how to do this please contact a technician or learn more about how to use the registry at http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/tools_regeditors.mspx...

*32 bit machines do not have this node, 64 bit machines do.

 

NOTE: CASE is important for all of these registry keys and values.

5. Look for the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Mass Effect (tm) and if it does not exist create this key. This is common for Steam users.

*32 bit machines do not have this node, 64 bit machines do.

 

6. Look for the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Mass Effect (tm)\ergc and it if does not exist create this key. This is common for Steam users.

*32 bit machines do not have this node, 64 bit machines do.

 

7. Under the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Mass Effect (tm)\ergc there should be a REG_SZ entry named (Default) that has a value of your Mass Effect CD Key with no dashes and all caps. If there is not double click the (Default) REG_SZ and set the value using the CD Key you looked up earlier.

*32 bit machines do not have this node, 64 bit machines do.

 

8. Look for the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Bring Down the Sky and if it does not exist create this key.

*32 bit machines do not have this node, 64 bit machines do.

 

9. Look for the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Bring Down the Sky\ergc and it if does not exist create this key.

*32 bit machines do not have this node, 64 bit machines do.

 

10. As above enter the Key for Bring Down the Sky you gathered earlier in the (Default) REG_SZ under the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Bring Down the Sky\ergc. Make sure to use all caps and no dashes, just like before.

*32 bit machines do not have this node, 64 bit machines do.

 

*UPDATED FOR ANSWERHQ*

11. Now that you are sure you have both of the keys in your registry launch the Bring Down the Sky installer as an ADMINISTRATOR. The installer can be downloaded from https://help.ea.com/article/mass-effect-bring-down-the-sky-dlc-redemption

*/UPDATED FOR ANSWERHQ*

 

12. Click Next to bring up the Key entry window. Your Key should already be in the Key entry window, if not please review the earlier steps. DO NOT click next again or you will have to start over.

 

13. With the Key entry window up launch the Task Manager. I usually do this by right-clicking the task bar in Windows and choosing Start Task Manager but you can also use ctrl-alt-del and choose it from the list of options.

 

14. In Task Manager click on the Processes tab.

 

15. Locate the process with a name similar to Bring Down the Sky Code.exe. It may be different depending your version of Windows. Select the process and click on End Process. This should close the Key entry window and return you to the installer window. If not, close the installer, launch it again, and try this again.

 

From here the module should finish installing. This is because you have a valid Key in your Registry for both Mass Effect and Bring Down the Sky.
I hope you find this post quickly and it saves you minutes or hours of frustration. I hope even more that Bioware does something about this obvious gap in the management of their DLC for this title.

 

If this doesn't help you, but you find something that does, please contribute. If this does help you and you have another place you can repost it, as I'm only writing this for the Bioware Social forums, please repost it there.

 

Thanks,

Zesban

 

Edited to add note about slashes.

Edited to add note about application post.

Edited to replace https with http on links.

Edited to add disclaimer regarding digital download and international versions of the game.

Edited to add OS to disclaimer and file host for application to assist with fix.

Edited to update instructions and repost on Answer HQ. Updates surrounded with

*UPDATED FOR ANSWERHQ*

*/UPDATED FOR ANSWERHQ*

View in thread

Message 2 of 10 (9,764 Views)

All Replies

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation Cancelled on PC?

★★ Novice

NOTE: This is largely reposted from a prior forum. Edits for the forum are called out. See the question for references.

 

Here I upgraded to Win 7 lately and bam!


"Installation Cancelled"


Every time I enter my Key and attempt to install. Bioware, what gives?


Ok, turns out that with quite a bit of research on the forums, and some intuition, I get going in the right direction. Apparently once you use the Bring Down the Sky Key it's used up. But, unlike with the 1.02 patch for Mass Effect, there's no way to "unuse" the Key like uninstalling or deregistering a machine or whatever.


Here's how I solved it:


NOTE: All double slashes are actually single slashes. Thanks forum software... NOTE: Please refer to the post at http://social.bioware.com/forum/1/topic/131/index/2041007 for an application I wrote to help with this process. Or download the application here - http://www.filedropper.com/fixbdts (submitted 02/16/2011) Read the page carefully to make sure you are clicking the RIGHT download button.

 

NOTE: If you're using a Digital Download copy or a copy from another region I can't guarantee this is all you will have to do to get your Bring Down the Sky module installed and working correctly. The same is true for any OS other than Windows 7. That said, best of luck!

 

NOTE: Due to starting a new and very demanding position I'm no longer going to be checking this thread with any regularity. As such I apologize in advance for long wait times in response to supporting this process or the application that accompanies it. I will also not be checking bdtsappfix@yahoo.com very often either. A number of users have pointed out that this thread could be *STICKIED* but I'm not holding my breath. It's been a pleasure to help and serve the Bioware community and I hope that this thread continues to help Bioware gamers for years to come! - Zesban

 

1. Install Mass Effect* and then login to Bioware's fantastic CD Key repository site at http://accounts.bioware.com * I installed the 1.02 patch before beginning this process, you may wish to try the same.


*UPDATED FOR ANSWERHQ*

2. Get your Mass Effect PC Key ready and find the Bring Down the Sky Key at https://help.ea.com/article/mass-effect-bring-down-the-sky-dlc-redemption 

NOTE: The key listed above and other keys that have been noted to work are:

3FLL43UUJTN8W8EX25J3

C6KKRJD4BBHTHX9KH49H (Thank you eaursula - http://answers.ea.com/t5/Mass-Effect/MASS-EFFECT-BRING-DOWN-THE-SKY-key-for-free/m-p/258814/highligh...

7YVD-LCTT-CS7M-E9LM-YATC

BK2S-T7K7-NRZ3-NUK5-W7YL (Thank you jkthunder on the old forums for the above 2 keys - http://social.bioware.com/forum/1/topic/131/index/9618640)

Remember, you can always contact EA Support for help with this as well at https://help.ea.com/contact-us

*/UPDATED FOR ANSWERHQ*

 

3. Armed with Keys in hand get ready to edit the registry.*

Windows XP -

Go to Start > Run > type "regedit" without quotes in the box and then hit enter.

 

Windows 7 and Vista -

Go to Start and type "regedit" without quotes in the box that says "Search programs and files" and then hit enter. With luck this launches the registry editor.

 

*NOTE: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Microsoft (AND I) cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

 

4. In the registry navigate to (HKEY_LOCAL_MACHINE)HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts. If any of these keys are missing, create them. If you are unsure how to do this please contact a technician or learn more about how to use the registry at http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/tools_regeditors.mspx...

*32 bit machines do not have this node, 64 bit machines do.

 

NOTE: CASE is important for all of these registry keys and values.

5. Look for the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Mass Effect (tm) and if it does not exist create this key. This is common for Steam users.

*32 bit machines do not have this node, 64 bit machines do.

 

6. Look for the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Mass Effect (tm)\ergc and it if does not exist create this key. This is common for Steam users.

*32 bit machines do not have this node, 64 bit machines do.

 

7. Under the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Mass Effect (tm)\ergc there should be a REG_SZ entry named (Default) that has a value of your Mass Effect CD Key with no dashes and all caps. If there is not double click the (Default) REG_SZ and set the value using the CD Key you looked up earlier.

*32 bit machines do not have this node, 64 bit machines do.

 

8. Look for the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Bring Down the Sky and if it does not exist create this key.

*32 bit machines do not have this node, 64 bit machines do.

 

9. Look for the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Bring Down the Sky\ergc and it if does not exist create this key.

*32 bit machines do not have this node, 64 bit machines do.

 

10. As above enter the Key for Bring Down the Sky you gathered earlier in the (Default) REG_SZ under the key HKLM\SOFTWARE\(*Wow6432Node)\Electronic Arts\Electronic Arts\Bring Down the Sky\ergc. Make sure to use all caps and no dashes, just like before.

*32 bit machines do not have this node, 64 bit machines do.

 

*UPDATED FOR ANSWERHQ*

11. Now that you are sure you have both of the keys in your registry launch the Bring Down the Sky installer as an ADMINISTRATOR. The installer can be downloaded from https://help.ea.com/article/mass-effect-bring-down-the-sky-dlc-redemption

*/UPDATED FOR ANSWERHQ*

 

12. Click Next to bring up the Key entry window. Your Key should already be in the Key entry window, if not please review the earlier steps. DO NOT click next again or you will have to start over.

 

13. With the Key entry window up launch the Task Manager. I usually do this by right-clicking the task bar in Windows and choosing Start Task Manager but you can also use ctrl-alt-del and choose it from the list of options.

 

14. In Task Manager click on the Processes tab.

 

15. Locate the process with a name similar to Bring Down the Sky Code.exe. It may be different depending your version of Windows. Select the process and click on End Process. This should close the Key entry window and return you to the installer window. If not, close the installer, launch it again, and try this again.

 

From here the module should finish installing. This is because you have a valid Key in your Registry for both Mass Effect and Bring Down the Sky.
I hope you find this post quickly and it saves you minutes or hours of frustration. I hope even more that Bioware does something about this obvious gap in the management of their DLC for this title.

 

If this doesn't help you, but you find something that does, please contribute. If this does help you and you have another place you can repost it, as I'm only writing this for the Bioware Social forums, please repost it there.

 

Thanks,

Zesban

 

Edited to add note about slashes.

Edited to add note about application post.

Edited to replace https with http on links.

Edited to add disclaimer regarding digital download and international versions of the game.

Edited to add OS to disclaimer and file host for application to assist with fix.

Edited to update instructions and repost on Answer HQ. Updates surrounded with

*UPDATED FOR ANSWERHQ*

*/UPDATED FOR ANSWERHQ*

Message 2 of 10 (9,765 Views)

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation Cancelled on PC?

★★★ Novice

Thanks Zesban for your app that saved my day !

 

I wanted to link my old Mass Effect Steam copy in Origin (Win 7 64bit) and had no luck with the BDtS install (French version).

I tried :

- regular install -> failed. Win7 couldn't wrote in the registry

- install with manual registry editing -> The key verification was OK as the installer was continuing after I killed the "Bring Down the Sky Code.exe" process. But then, the license verification step was taking forever an canceled for some reasons (a datUpdater.exe popped in the process list and the installation was cancelled).

- the last chance was Zesban's app -> It worked ! (I just renamed my French installer like the English one for the app to recognize it).

 

I can't understand why the app worked and the manual registry editing didn't but... My BDtS installed and I'm Happy :D

3FLL43UUJTN8W8EX25J3 was the key that worked for me by the way (31-01-2013)

 

Thanks again ! Standard smile

Xhyn

Message 3 of 10 (8,268 Views)

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation Cancelled on PC?

★★★★ Apprentice

Thanks!

 

These instructions worked perfectly.

 

Had to have hard drive replaced due to Beer meeting Laptop. Beer won.....

 

2/14/2013

 

 

Message 4 of 10 (8,236 Views)

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation Cancelled on PC?

★★★ Novice

Wow, thank you so much for this fix, it took me hours searching google to get the install to work (even after EA posted the link that no longer needed a key).

 

If anyone is still having a problem installing this DLC - all you have to do is download the App that Zesban made, use one of the keys that are listed here, rename the file that EA has you download (the DLC file) to the one this App is looking for, and win! The program will want to see a popup window for the key entry, but I found that the program fixed the install anyway and all you have to do is close it out once it locates the MassEffect_BDtS_ES_a.exe file.

 

It is really people like this who make the word go 'round, fixing issues whenever they find them!

Message 5 of 10 (7,925 Views)

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation Cancelled on PC?

★★★★ Novice

there is a new installer for BDtS on the ea website, keys are no longer needed, though the download is of 869 MB, now.

 

THough i'm getting frustrated that with this installer i always has a failed installation, any of you guys have a hint on this issue?

 

os: Win 8 64 bit

Message 6 of 10 (7,675 Views)

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation

★★ Novice

Hello there!

I'm experiencing problems while installing Bring Down the Sky DLC...
Could anyone provide a working link to download FixBdts.exe?
Thanks!

Message 7 of 10 (3,270 Views)

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation

@fireteamleader

 

This Exe was written for the old installer.

 

Do you use the 869 MB BdtS version?

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 8 of 10 (3,246 Views)

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation

★★ Novice

I should have both the installers: the ones that has the 1.2 patch included (the latest one) and the one that requires the key.

Message 9 of 10 (3,237 Views)

Re: How Can I Install Bring Down the Sky (bdts) When I keep Getting Installation

@fireteamleader

 

Look if the "MassEffect_BDtS_EFIGS.exe" is 849MB.

If not go here and download the File. (Click on "+ view more" right under Mass Effect to expand the section.)

 

Then Move the "MassEffect_BDtS_EFIGS.exe" in the Mass Effect game directory (Standardly: ">drive<:\Program Files (x86)\Origin Games\Mass Effect") and run it as an Administrator.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

This is a players helping players forum, I don't work for EA.
Dies ist ein Spieler helfen Spielern Forum, ich arbeite nicht für EA.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Death closes all: but something ere the end, Some work of noble note, may yet be done, Not unbecoming men that strove with Gods.
Ulysses - Alfred, Lord Tennyson
Message 10 of 10 (3,227 Views)