Hey MUT Community!
We wanted to provide you an update about makegoods for users that were affected by the present pack issues on 12/25.
The content is ready and starting to deploy to impacted players. Please log-in to MUT and see your new presents!
Note: Please give the system up till the end of day on Monday 1/9 to deliver your presents before you contact EA Help.
For full details on the issues you can check out the forum post here.
Impacted Users will receive the following:
First Issue: Undervalued Presents
- Users who opened presents and received less value than what was intended between the 6:20pm EST and 8:10pm time frame.
Because of this, affected players will receive presents containing the correct content they were supposed to receive. For example, a player who opened an Unfinished Business present, but received the lower value Legends present content will receive the correct Unfinished Business present content.
Second Issue: General Present Mislabeling + Users who did not benefit from Incorrect Pack Contents
- For users who opened presents between 7:00am EST through 6:20 pm on 12/25 and did not open either a Blitz, TOTW, or Legends Present during the 6:20pm EST through 8:10pm window in which these packs were granting items of significantly higher value.
Because of this, affected players will receive 1 XL Present.
We greatly appreciate not only your feedback over the Holiday, but your patience as well. Our team utilized the extra time to focus on the multiple time windows and groups along with testing prior to sending it out. Stay tuned to @MaddenNFLDirect for any further details.
