I did not get my make right

[rj_0019_caq0h48]

I did not get my make right and I could not play the game for 11 days? EA this can not be happening. 

has this happen to anyone else

[EA_Aljo]

Hi there, @rj_0019_caq0h48 

It's possible the makegoods are still taking some time to be received. If you haven't yet, perform a hard restart of your system and load back in to Madden to see if it's been received. If not, wait another day and try contacting an advisor. To get in touch with one, message @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!