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Re: Tournament pop up crashes my game

by thegatorfan122
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Original Post

Tournament pop up crashes my game

★★★★ Novice

I get a pop up saying I disconnected from a tournament match and I click continue and my game crashes every time and nothing has worked plz help I really like this game and I need to grind the Easter program 

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Message 1 of 7 (263 Views)

Re: Tournament pop up crashes my game

Try clearing the cache. Then restart your phone.
If that doesn't work then uninstall the game and reinstall. Sometimes those steps solve problems like this.
Message 2 of 7 (241 Views)

Re: Tournament pop up crashes my game

★★★★ Novice
What’s a cache
Message 3 of 7 (209 Views)

Re: Tournament pop up crashes my game

For android go to your phone settings. Scroll down and click on apps. A list of your installed apps will appear. Scroll down to Madden overdrive and click on it. On the screen that pops up click on storage then click clear cache.
I don't know the exact process on Apple but I'm sure it's similar
Message 4 of 7 (199 Views)

Re: Tournament pop up crashes my game

★★★★ Novice
I have apple and it’s not a option
Message 5 of 7 (187 Views)
Highlighted

Re: Tournament pop up crashes my game

Damn. I know there is a way, I just don't know how to do it on Apple
Message 6 of 7 (180 Views)

Re: Tournament pop up crashes my game

Community Manager

@tomahawks18 

 

We have iOS troubleshooting steps below which includes steps on how to clear the cache. Another player was able to reduce crashes with errors lately by lowering their game's video resolution in-game. Go to settings and under preferences you'll see a slider bar. Try adjusting it lower to see if that has any positive effect for you. 

 

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

/Blueberry

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Message 7 of 7 (173 Views)

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