Welcome! If you have a technical in game issue, check through the spoilers below to see if we have covered your issue, If its an account issue please open the first spoiler for instructions on how to contact EA Support. If you are looking to meet other players, trade players and so on. Check out our forum in the EA forums linked directly below here.
You can find the official Madden Mobile forums on the EA Forums here: Link If you have any questions regarding that section, feel free to send me a PM on the EA Forums here: Link or another forum moderator. Be sure to read the stickies in that section, including the forum rules.
1 - How to contact EA Support
For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.
Contact a games adviser at any time using this following link EA Help - Contact Us
Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.
Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
2 - Banned accounts
Answers HQ cannot do anything about bans because we are a public forum and can’t do anything account management related, but what we can do is tell you how to dispute and appeal a ban.
The general ban dispute email is email@example.com they can take 2 weeks+ to reply.
Read more here on EA services bans: Information about banned or suspended accounts
3 - Madden NFL mobile troubleshooting info
4 - Madden NFL Mobile FAQ
5 - How to link Madden NFL Mobile to your Facebook account using iOS
6 - Reporting a player
Xbox: Find their name in the recent players list > File Complaint > Cheating > Submit.
Report a player on Origin:
1. Open your Friends List.
2. Click the '+Add a Friend' button.
3. Search for the Origin ID of the user you want to report.
4. Click on their name to open the user's Profile.
5. Click 'Report User' and tell us what sort of problem you're having.
False reports of another player is a violation of the Terms of Service and actions will not be taken against the player reported. Action may, however, be taken against players who fraudulently report. Read the full article on reporting users here: http://help.ea.com/en/article/how-to-report-cheating/
7 - Connection issues
Try this on your internet modem / router and let me know if this solved your issue. It helped my internet connection at home a lot.
1) Log into your modem / router
2) Turn OFF UPNP.
3) Turn off PC UPnP Service
4) Press: Windows-button a window should pop up. Write: services.msc then press enter.
5) In the list of services, scroll down to UPnP Device Host click it and press Stop service. Now do the same thing but with the service & SSDP Discovery
6) Exit the window and go to control panel > Network and Internet > Network and Sharing Centre > Change advanced sharing settings under network discovery, select to turn off network discovery then Save your changes
Please also enable the following online ports on your connection:
TCP: 53, 88, 3074
UDP: 53, 88, 3074
For specific instructions on how to open your ports, please visit http://www.portforward.com/ or contact your router manufacturer.
If you’re having problems getting into your game for online play, there's a few things you can try to get up and running.
If you’re specifically having trouble connecting, you might notice an orange stripe alerting you to an active issue, such as server malfunctions or maintenance windows, that we’re tackling, or other info about what’s blocking your access.
If you’re starting to think maybe it’s just your system and connection getting in the way, try somecommon connectivity troubleshooting steps, like:
8 - Parental controls on iOS, Android, and Windows devices
9 - Troubleshooting connection issues with multiple devices on the same network
10 - Guide of community created threads
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