January 2015 - last edited 3 weeks ago by EA_David
Welcome! If you have a technical in game issue, check through the spoilers below to see if we have covered your issue, If its an account issue please open the first spoiler for instructions on how to contact EA Support. If you are looking to meet other players, trade players and so on. Check out our forum in the EA forums linked directly below here.
1 - How to contact EA Support
For help with this please contact EA/Origin support for assistance, It does not look like we will be able to help you with it here on Answer HQ.
Contact a games adviser at any time using this following link EA Help: https://help.ea.com/en/contact-us/
Detailed guide on how to contact an EA advisor using the new EA Help page click the spoiler.
Some players may have issues when using Internet Explorer. If this is the case, please an alternate browser such as Firefox or Chrome, or install the Chrome Frame addon.**
Click the following link and log in: https://help.ea.com/en/
Then click on Help with a Game, and choose your game. If your game isn't listed, try entering the name on the search bar to the right. Alternately you can choose the Browse By Topic option and choose your relevant topic. If it is an account issue that doesn't require Game Advisor assistance, you can click the Manage Account button.
On the next page you will see a bunch of articles, links to community fixes, and a manuals tab for the chosen game.
If the articles aren't relevant to you, scroll to the bottom of the page, and you will get an option to Contact Us.
Click this and you will be prompted to choose your platform, the topic of your issue and to give a brief description of the issue at hand.
You will then have your options available, such as having a Live Chat with an advisor, or scheduling a callback if it is available in your region.
2 - Banned accounts
Answers HQ cannot do anything about bans because we are a public forum and can’t do anything account management related, but what we can do is tell you how to dispute and appeal a ban.
If you want to appeal any action, please reach out using the steps in this article.
3 - Madden NFL mobile troubleshooting info
4 - Madden Overdrive
5 - Reporting a player
6 - Connection issues
7 - Parental controls on iOS, Android, and Windows devices
8 - Troubleshooting connection issues with multiple devices on the same network
- MorningTimeCloud, No longer active on this site. You can contact me here.