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Re: Madden Overdrive won’t go past the loading screen.

by EA_David
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Original Post

Madden Overdrive won’t go past the loading screen.

★★★★ Novice

I have downloaded Madden Overdrive on my iPhone 7 and whenever I open the app it shows the loading screen and then an alert pops up saying that it found an unknown error and to try again later so I’ve tried again multiple times at various times in the day. I have also tried refreshing the app multiple times, re-downloading it and restarting my phone,But the game still won’t work. If anyone knows how to fix this please let me know because I love this game and love to play it and it makes me frustrated that I can’t play it on my phone. 

 

P.S. I have talked to customer service about this and they said to post it on here.

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Message 1 of 7 (423 Views)

Re: Madden Overdrive won’t go past the loading screen.

Community Manager

Have you ever been able to play on this device before? 

It sounds like you've tried it already, but if not, can you uninstall, shut down your phone fully, then restart and redownload and see if anything changes? Also can you ensure your phone is up to date?

Thank you.

Message 2 of 7 (412 Views)

Re: Madden Overdrive won’t go past the loading screen.

★★★★ Novice

The app has never worked on my iPhone 

I tried what you said to do and it still doesn’t work

yes my phone is up to date with iOS 12.1.2

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Message 3 of 7 (375 Views)

Re: Madden Overdrive won’t go past the loading screen.

★★★★ Novice
What else can I try that will make it work?
Message 4 of 7 (337 Views)
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Re: Madden Overdrive won’t go past the loading screen.

Community Manager

If you check your phone storage are you low on space? Perhaps an update is needed that the game isn't taking?

If you go to the store page after the install is complete do you have an option to update?

Message 5 of 7 (292 Views)

Re: Madden Overdrive won’t go past the loading screen.

★★★★ Novice

I have a lot of space on my phone and the game is up to date, I tried re downloading and checking the app in the App Store for updates but it didn’t say it needed one. You had said earlier in this post to try logging out of my account but I still don’t understand how I can do that if I can’t get past the loading screen?

Message 6 of 7 (206 Views)

Re: Madden Overdrive won’t go past the loading screen.

★★★★ Novice

Is there anything else I can try?

Message 7 of 7 (81 Views)

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