Madden NFL mobile fail

[70247f4a0447e8a2]

Hi, today I was playing in the "veterans" live event in madden nfl mobile and the 3 times I was able to complete the challenge the game closed before I could claim my reward, so I lost the 12 stamina ponits and I didn't receive any of my rewards. So I was hoping I could get some kind of refund.
Thank you