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Game freezes before getting to main screen

by Phillys1Phinest
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Original Post

Game freezes before getting to main screen

★★★★ Newbie

I cant get past the spinning circle when trying to load. Freezes everytime. Created new guest account an got in. Tried to switch to Google play login an it froze again

Screenshot_20190416-060921_Madden NFL.jpg
Message 1 of 3 (219 Views)

Re: Game freezes before getting to main screen

Community Manager

Hi, @Phillys1Phinest 

 

If you're having trouble logging into that specific account and have it synced up to Facebook/Google, you can delete the app and re-download it without losing any progress. I recommend doing that, reboot the device, and reinstall to see if that has a positive effect.

 

Android Troubleshooting Steps

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

/Blueberry

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Message 2 of 3 (193 Views)

Re: Game freezes before getting to main screen

★ Apprentice
  1. @EA_Blueberry  this doesn't work

@Phillys1Phinest  what kind of phone do you have?

Message 3 of 3 (139 Views)

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