Can’t log on

[DeezTaters20]

FIXED now. Finally managed to get it working. Thanks @EA_Blueberry

[senkosarejunk]

I was in the middle of playing madden mint when I was randomly disconnected from ea servers. I was logged out of my account (which is logged in with Facebook) and I cannot log back in. When I click existing user and click log in with Facebook, it says no account is linked with this Facebook. Please help

[EA_Blueberry]

@senkosarejunk 

Are you able to get back in if you log out of your Facebook account and then try logging into Madden Mobile?

[senkosarejunk]

@EA_Blueberry No, it pops up and has me log into Facebook again and says no linked account.

[EA_Blueberry]

@senkosarejunk 

Can you go to your Facebook account and under Settings>Apps>Remove Madden Mobile, then reinstall the app to see if you can get in again?

[senkosarejunk]

@EA_Blueberry It’s still saying no linked account, I tried just doing new user to see if it would say there’s already a player with this name or if this Facebook is already in use or something and it did nothing it just made me a new account so I think it’s gone

[EA_Blueberry]

@senkosarejunk 

That's odd, I'm sorry you're going through all this trouble. Did you ever log into another device lately?

I recommend contacting our Live-Support team if you know your Madden User ID so they can pull up your account and assist with account recovery.

[senkosarejunk]

@EA_Blueberry No, never logged into another device and I don’t know what my madden user id was