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Buy Now Crash

by clintnel17
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Original Post

Re: Buy Now Crash

★★★★ Novice

UID 13800742 Language is English. I am in Australia playing on Android. Have attempted to log in on other devices and had the same issues. Other players can log in on my device without issues.

Message 11 of 21 (270 Views)

Re: Buy Now Crash

Community Manager

Wonderful, thank you. I don't think this is a local issue, but can you just double check by restarting your devices and reinstalling the app, and see if anything changes?

Message 12 of 21 (251 Views)

Re: Buy Now Crash

★★★★ Novice
It made no difference. The game continues to crash to the 'Oops...' screen when trying to bid or buy a player. Has been happening since day one. The ability to sell a player without crashing only magically appeared a few days ago.
Message 13 of 21 (238 Views)

Re: Buy Now Crash

★★★★ Novice

Yes, I still have encountered the same error

Message 14 of 21 (231 Views)

Re: Buy Now Crash

Community Manager

I think we have the info we need now, thanks again. 

Message 15 of 21 (224 Views)

Re: Buy Now Crash

★★★★ Novice
Any updates on this issue? I have millions of coins I have not been able to spend since almost day one.
Message 16 of 21 (176 Views)

Re: Buy Now Crash

Community Manager

Hi, i heard back and this appears to be due to individual account issues. 

@Moisty2012 I think you may have done this before, but can you reach out to letstalk@ea.com again with a description of your issue. 

Message 17 of 21 (156 Views)

Re: Buy Now Crash

★★★★ Novice
I contacted the team through the EA help centre online and they said they were aware of the issue but it didn't go any further. I can try the email you have provided.
Message 18 of 21 (148 Views)

Re: Buy Now Crash

★★★★ Novice

Hi David. Attempted to send email to that team, however, the address keeps getting returned as undeliverable.

Message 19 of 21 (142 Views)

Re: Buy Now Crash

Community Manager

I apologize, we have a newer process, but I thought we'd kept that email active. 

Instead you can take the process outlined on this page. I think you may have done so already, but there appears to have been a mixup on that case, which we're looking into.

Message 20 of 21 (139 Views)

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