madden mobile purchased packs and not received them

[smoovefifa]

spent 27500 coins on pro packs some help me get the packs/coins back

[EA_Barry]

Please allow up to 24hrs for the packs to become available before contacting an Advisor.

If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...