October 2019
so on the last day of the x-factor 2 promo, i got "permanently banned" because of a misunderstanding by EA, and i have already resolved that issue and am unbanned. the problem is that i only needed 4 more gold players to complete the 87 ovr demarcus lawrence master on the last day. I already had the 30 banners and 3 elite guys to complete the set, but i only needed 4 more gold guys out of the 30 needed to complete the demarcus lawrence set. but since i was banned the last day, i couldn't complete his set, and now the promo is over. i spent a lot of time and in game currency to try to get him but only came 4 gold guys short.... is there anything EA can do about this problem??
October 2019
Highly unlikely, but you can contact our Advisors just to check...
Click the following link to get started: https://help.ea.com/en/contact-us/
For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/
Thanks.
October 2019
I already tried that but they told me to come here to explain my problem...