Why am I not getting credit for the bottom part of the Field Pass?

by jeremyjrod
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Original Post

Accepted Solution

Why am I not getting credit for the bottom part of the Field Pass?

[ Edited ]
★★ Novice

So I bought the field pass as well as probably 500$ in other options and I am not getting most of the content and am not getting almost any of the bttg points.  Even when I get the rewards I still won't get the bttg points or it will say they aren't completed but when you go to the mission it will be fully completed.  This is frustrating beyond words and I get things happen but how is this fair because I paid my hard earned money to get nothing but a headache..

EA_Blueberry: Changed post title to reflect issue being discussed

Message 1 of 12 (955 Views)

Accepted Solution

Re: Why Am i not getting rewards from challenges

[ Edited ]
Community Manager

@berrybar391987 

If it's showing up to be purchased it sounds like the purchase did not fully go through. I recommend contacting Google/Apple Support to verify it was successfully purchased. 

For further assistance please contact our Support team so they are able to pull up your account to assist in ensuring the Field Pass is added to your account.

 

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

 

 

EDIT: Reminder, you do not get credit for the bottom part of BttG's Field Pass unless it is purchased

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Message 11 of 12 (865 Views)

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Re: Why Am i not getting rewards from challenges

Community Manager

@jeremyjrod 

Thank you for purchasing the Field Pass. Are you still having trouble not getting all of the bttg points? 

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Message 2 of 12 (898 Views)

Re: Why Am i not getting rewards from challenges

★★ Novice

@EA_Blueberry

Two days ago I buyed Season 1 Bttg field pass, but I didn't received Bttg points and any rewards. 

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Message 3 of 12 (855 Views)

Re: Why Am i not getting rewards from challenges

Community Manager

Which events are you not earning BttG points from? 

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Message 4 of 12 (843 Views)

Re: Why Am i not getting rewards from challenges

★★ Novice

All vip events and rewards too. As u can see, There is no check mark in the corresponding windows.

Message 5 of 12 (839 Views)

Re: Why Am i not getting rewards from challenges

Community Manager

@berrybar391987 

 

Did you purchase the Field Pass on the device you play on or did you log into a new device when you made the purchase? From what I'm seeing there it appears as if it was not successfully purchased. It shows as complete under your purchase history?

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Message 6 of 12 (828 Views)

Re: Why Am i not getting rewards from challenges

★★ Novice

I made a purchase on a new device. It is in the shopping list. I checked this in the purchase history in my Google account. I tried to log in from different devices, but there is no reward.

Message 7 of 12 (824 Views)

Re: Why Am i not getting rewards from challenges

Community Manager

@berrybar391987 

 

If you visit the VIP tab in game from the Season1 menu it should take you to the store. Does it still show the Field Pass available to purchase? 

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Message 8 of 12 (812 Views)

Re: Why Am i not getting rewards from challenges

★★ Novice

Yep, it available to purchase 

Message 9 of 12 (810 Views)

Re: Why Am i not getting rewards from challenges

★★ Novice

Yeah they are coming now but I didn't get a bunch of the ones from the past week

Message 10 of 12 (762 Views)

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