September 2021 - last edited September 2021 by EA_Blueberry
So I bought the field pass as well as probably 500$ in other options and I am not getting most of the content and am not getting almost any of the bttg points. Even when I get the rewards I still won't get the bttg points or it will say they aren't completed but when you go to the mission it will be fully completed. This is frustrating beyond words and I get things happen but how is this fair because I paid my hard earned money to get nothing but a headache..
EA_Blueberry: Changed post title to reflect issue being discussed
Solved! Go to Solution.
September 2021 - last edited September 2021
@berrybar391987
If it's showing up to be purchased it sounds like the purchase did not fully go through. I recommend contacting Google/Apple Support to verify it was successfully purchased.
For further assistance please contact our Support team so they are able to pull up your account to assist in ensuring the Field Pass is added to your account.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
https://help.ea.com/en/contact-us/
EDIT: Reminder, you do not get credit for the bottom part of BttG's Field Pass unless it is purchased
September 2021
@jeremyjrod
Thank you for purchasing the Field Pass. Are you still having trouble not getting all of the bttg points?
September 2021
Two days ago I buyed Season 1 Bttg field pass, but I didn't received Bttg points and any rewards.
September 2021
Which events are you not earning BttG points from?
September 2021
All vip events and rewards too. As u can see, There is no check mark in the corresponding windows.
September 2021
Did you purchase the Field Pass on the device you play on or did you log into a new device when you made the purchase? From what I'm seeing there it appears as if it was not successfully purchased. It shows as complete under your purchase history?
September 2021
I made a purchase on a new device. It is in the shopping list. I checked this in the purchase history in my Google account. I tried to log in from different devices, but there is no reward.
September 2021
If you visit the VIP tab in game from the Season1 menu it should take you to the store. Does it still show the Field Pass available to purchase?
September 2021
Yep, it available to purchase
September 2021
Yeah they are coming now but I didn't get a bunch of the ones from the past week