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Unknown Error

by ErwinHardyan
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Original Post

Accepted Solution

Unknown Error

[ Edited ]
★★★★ Novice

What's wrong with this game? I already uninstalled and reinstalled but still got the same issue

Screenshot_2019-03-23-04-20-34-092_com.ea.game.maddenmobile15_row.png
Message 1 of 2 (242 Views)

Accepted Solution

Re: Unknown Error

Community Manager

Are you still having trouble with this, @ErwinHardyan? If so we've got some steps below that can help fix that. 

 

Android users

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

 

iOS users

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 
Clearing the game's cache in your device's settings can help along with rebooting the network and toggling WiFi OFF/ON.
/Blueberry

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Message 2 of 2 (191 Views)

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Re: Unknown Error

Community Manager

Are you still having trouble with this, @ErwinHardyan? If so we've got some steps below that can help fix that. 

 

Android users

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

 

iOS users

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 
Clearing the game's cache in your device's settings can help along with rebooting the network and toggling WiFi OFF/ON.
/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 2 of 2 (192 Views)

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