UNLINK AMAZON PRIME ACCOUNT FROM THIS ACCOUNT

[crossheartamatsu]

I could not unlink my amazon prime account from this OLD id of mine.
I already try to submit a report however it does not pop out anything. 
PLEASE HELP~! URGENT!

[EA_Blueberry · Accepted solution]

Hi, @crossheartamatsu 

Our Support team is not able to un-link the Amazon Prime account for you. This will need to be done from the player's end via the steps I have in the article linked below. We can help guide you through the steps and answer any questions you have.

https://help.ea.com/en/help/account/link-your-ea-account-to-prime-gaming/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

[EA_Blueberry · Accepted solution]

Hi, @crossheartamatsu 

Our Support team is not able to un-link the Amazon Prime account for you. This will need to be done from the player's end via the steps I have in the article linked below. We can help guide you through the steps and answer any questions you have.

https://help.ea.com/en/help/account/link-your-ea-account-to-prime-gaming/

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

[rRivals]

Hey @EA_Blueberry .

This doesn't seem to work. The 'Unlinking your Accounts' guide that you've included is wrong. After following all the steps, on step 8, the supposed 'account unlinking tool' doesn't exist anywhere.
https://streamable.com/frno13 

Are you sure this is the right page? I'm trying to unlink too but I can't find the place that this unlinking tool is supposed to be.

Cheers.

[EA_Blueberry]

@rRivals 

Raised it up to our content team. Did you link in the incorrect account to our Madden Mobile account? 

[rRivals]

Nope, I was just having problems with my account but it was in relation to Apex Legends, but as far as I was able to tell it's just for unlinking an EA account, not game-specific. I was just trying to find a way to report/get help on that and this post seemed relevant enough for me to link it as you had mentioned the page just before.

[EA_Blueberry]

---

@rRivals wrote:

Nope, I was just having problems with my account but it was in relation to Apex Legends, but as far as I was able to tell it's just for unlinking an EA account, not game-specific. I was just trying to find a way to report/get help on that and this post seemed relevant enough for me to link it as you had mentioned the page just before.

---

@rRivals 

I raised it up to the team to get this looked into. What I recommend doing is reaching out to our Support team to get further assistance with this. As far as I'm aware you should still be able to un-link your Prime account from your EA account with the assistance of an Advisor.

Thank you for flagging this down to us.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/help/faq/using-ea-help/

[rRivals]

Hey.

I've tried but I've had no luck as I keep getting my case continued by different people and they keep trying to get me to do the same thing. It was for the Wattson Twitch Prime skin, but it ended recently so I'm not fussed about it anymore, it's alright. I'll have another look at it if the link to the tool (that is currently broken) gets fixed.

Have a good one!

[RgHt69]

@crossheartamatsu how long did this take for it to be unlinked mate

[6ix9inevevo2nd]

How do you in link a account from Amazon prime but the Amazon account has been deleted 

[EA_Blueberry]

@6ix9inevevo2nd 

We advise contacting Amazon Support for help if the account was deleted on their end and if the EA link was still tied to it.