Re: Son's team DISAPPEARED - hacked?

by doulous76
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Son's team DISAPPEARED - hacked?

★★★ Newbie

What recourse is there when the entire team just goes POOF - hundreds of dollars, countless hours - no team.  I "chatted" with an imbecile, who gave me a case number.  Heard nothing for days.  Chatted with imbecile #2, who "escalated" the case.  Nothing for 3 days other than an email from EA saying "we haven't heard from you in awhile; if we don't hear from you in 4 days, we'll close the case".  Imbecile #3 just told me that every time I contact them on this case, it goes to the back of the queue and basically starts over.  Can this be true?  Does anybody out there think I will ever get his team back?  Any suggestions?  It's apparently true that EA has the worst customer service on the planet...thanks for any help anybody can offer.

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Re: Son's team DISAPPEARED - hacked?

★★★★★ Apprentice
Did you login with facebook? If the account gets deleted like on iPhone and there is no location services on, it might be gone forever, try turning on location services. That's all I can say...sorry man.
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