2 weeks ago - last edited Thursday by EA_David
We are seeing some instances where players are encountering one of these two issues:
We need your help in finding the root cause for this issues! Please reply to this thread with the following information:
Alternatively, some players may have a home screen that defaults to the Welcome page, even after finishing the tutorial. Normall at this stage it'll show the current active promotion. If this happens you may have issues with certain progress or unlocking items.
If this is the case for you, can you post the following?
Thank you for your help!
a week ago
Get EA logo on startup and then black screen no music. Cannot load the game at all, 100% fail every time. Wireless connection using Google Play and Android 7.1.
Have re-installed numerous times, cleared data/cache, no go.
@GBinNH It sounds like your issue is a different one. Can I check what device you're playing on?
Umm hi I have a black loading screen issue with music playing In the background can u please fix this that would be amazing I have Android 8.1.0 Alcatel phone A205DL model