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[Request for Information] Invisible Players / Black Screen / Welcome screen

by EA_Spectre
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Original Post

[Request for Information] Invisible Players / Black Screen / Welcome screen

[ Edited ]
Community Manager

Hi everyone,

 

We are seeing some instances where players are encountering one of these two issues:

 

  1. Player models are invisible.
  2. Loading into the game results in a black screen in place of the FTUE video and the game music is playing underneath.

We need your help in finding the root cause for this issues! Please reply to this thread with the following information:

 

  • Which issue do you have: Invisible players or black screen?
  • How often does this occur, 100% of the time?
  • Did you try uninstalling/reinstalling the app?
  • Were you using Wi-Fi or cellular when they saw this issue?
  • What device were you using?

Alternatively, some players may have a home screen that defaults to the Welcome page, even after finishing the tutorial. Normall at this stage it'll show the current active promotion. If this happens you may have issues with certain progress or unlocking items. 

If this is the case for you, can you post the following?

  • What are you restricted from doing?
  • When did this start for you?
  • What's your device and OS?

Thank you for your help!

 

/Spectre

Message 1 of 6 (236 Views)

Re: [Request for Information] Invisible Players / Black Screen

★★★★ Newbie
@EA_Spectre I have a problem the game does a complete black loading screen with music playing In the background if u can find this bug and fix it plz that would be amazing
Message 2 of 6 (155 Views)

Re: [Request for Information] Invisible Players / Black Screen / Welcome screen

★★★★ Newbie

Get EA logo on startup and then black screen no music.  Cannot load the game at all, 100% fail every time.  Wireless connection using Google Play and Android 7.1.

 

Have re-installed numerous times, cleared data/cache, no go.  

Message 3 of 6 (47 Views)

Re: [Request for Information] Invisible Players / Black Screen / Welcome screen

Community Manager

@GBinNH It sounds like your issue is a different one. Can I check what device you're playing on?

Message 4 of 6 (33 Views)

Re: [Request for Information] Invisible Players / Black Screen / Welcome screen

★★★★ Newbie

Running a Asus zenpad 3S10. Had no issues with mobile 19. 

Message 5 of 6 (17 Views)

Re: [Request for Information] Invisible Players / Black Screen / Welcome screen

★★★★ Newbie

Umm hi I have a black loading screen issue with music playing In the background can u please fix this that would be amazing I have Android 8.1.0 Alcatel phone A205DL model 

 

Message 6 of 6 (5 Views)

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