August 2019 - last edited August 2019 by EA_David
Hi everyone,
We are seeing some instances where players are encountering one of these two issues:
We need your help in finding the root cause for this issues! Please reply to this thread with the following information:
Alternatively, some players may have a home screen that defaults to the Welcome page, even after finishing the tutorial. Normall at this stage it'll show the current active promotion. If this happens you may have issues with certain progress or unlocking items.
If this is the case for you, can you post the following?
Thank you for your help!
/Spectre
August 2019
August 2019
Get EA logo on startup and then black screen no music. Cannot load the game at all, 100% fail every time. Wireless connection using Google Play and Android 7.1.
Have re-installed numerous times, cleared data/cache, no go.
August 2019
@GBinNH It sounds like your issue is a different one. Can I check what device you're playing on?
August 2019
Running a Asus zenpad 3S10. Had no issues with mobile 19.
August 2019
Umm hi I have a black loading screen issue with music playing In the background can u please fix this that would be amazing I have Android 8.1.0 Alcatel phone A205DL model
August 2019
August 2019
This stuff:
Which issue do you have: Invisible players or black screen? Black Screen
How often does this occur, 100% of the time? Yes, 100%
Did you try uninstalling/reinstalling the app? Yes
Were you using Wi-Fi or cellular when they saw this issue? WiFi
What device were you using? Android
August 2019
@ryanscalise1 Can you post your exact device make and model? Do you hear the music on the black screen?
September 2019
I have the black screen, it happens 100% of the time, I have a Huawei y5 2018 with everything up to date. I have u installed and reinstalled multiple times.