Reporting a big or glitch in the game

[04r8n74zhw1w]

When I’m trying to play overdrive ( over 30 times) it freezes and when I can get back to playing it says I’ve forfeited and takes 900 fans. And on several other events it freezes up kicks me out and makes me restart

[EA_Kent · Accepted solution]

Hey @04r8n74zhw1w, 

Thanks for following up!

Can we try out some troubleshooting steps to see if we can help out with the issues you've been seeing? When you've got a chance try the steps for iOS devices over at the EA Help website. Let me know if you're still running into this same issue after that. 

Thanks again,

/Kent

[EA_Kent]

Hi @04r8n74zhw1w, 

What type of device do you play on? Are you seeing any error messages or anything when it happens? 

/Kent

[04r8n74zhw1w]

iPhone 11

[EA_Kent · Accepted solution]

Hey @04r8n74zhw1w, 

Thanks for following up!

Can we try out some troubleshooting steps to see if we can help out with the issues you've been seeing? When you've got a chance try the steps for iOS devices over at the EA Help website. Let me know if you're still running into this same issue after that. 

Thanks again,

/Kent