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Re: New fixes and new gliches

by EA_Blueberry
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Original Post

New fixes and new gliches

★★ Apprentice

So the update has brought with it "fixes" and this cool new glitch.

 

I wonder where this glitch will lead.

 

 

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Message 1 of 9 (245 Views)

Re: New fixes and new gliches

★★ Apprentice

Then there is this rectangle...

Screenshot_20191005-144308_Madden NFL.jpg
Message 2 of 9 (211 Views)

Re: New fixes and new gliches

Community Manager

@socratic_t 

 

Thanks for the screenshots, those are always really helpful in getting a visual of what you're seeing from your end. What type of device do you have and what software version are you on?

Have you tried some basic steps yet to see if you can clear this up like reinstalling the app, restarting the device, etc.? If you synced up your game to Google/Facebook/Apple you can safely delete the app and reinstall it without losing progress. 

 

iOS Mobile Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

 

Android

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

/Blueberry

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Re: New fixes and new gliches

@EA_Blueberry I think it's game wide bro. It's on my screen too and everyone I've talked to. Thank goodness it's not something that interferes with gameplay.
Message 4 of 9 (167 Views)

Re: New fixes and new gliches

Community Manager

@thegatorfan122  @socratic_t 

 

I see that it's been reported here too. 

If you're experiencing this please let us know what type of device you're on so we can pass that information to the team. Thumbs up

/Blueberry

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Re: New fixes and new gliches

@EA_Blueberry Android... Galaxy note 9
Message 6 of 9 (134 Views)

Re: New fixes and new gliches

★★ Apprentice

Well blueberry, the glitch is gone from the opening screen.

 

The glitch is appearing in kickoffs and field goals during games, and now events.

 

So, any other suggestions?

Message 7 of 9 (114 Views)

Re: New fixes and new gliches

★★ Apprentice

Galaxy s8 active

Message 8 of 9 (112 Views)
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Re: New fixes and new gliches

Community Manager

@socratic_t  @thegatorfan122 

 

Can you try lowering your graphics slider to the lowest setting, play a game, and then increase it back to where it was before to see if that clears this up?

/Blueberry

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